Magic Wand ?

Yesterday , Arvind Kejriwal said ,

"  We don't have a Magic Wand with which to cure the problems of the people "

DEAR  ARVIND ,

You don't have to search very far for such a wand  !

That could be the name of an Android app ( I Seek It Now > < U Solve It Now )

To be developed by Home Ministry of Delhi Government , for successful implementation of

DELIVERY  OF  SERVICES  ACT

Make the app freely downloadable from Google Play or from official web site of Delhi government

To activate , a citizen will log into the App , by entering :

>      Aadhar  Identification  Number

>      Delhi Electoral Roll Number

As soon as he does , his name will appear on the first screen of the App , which will read ,

“  I wish to send my complaint to the following department ( For Example ) :

   

  * National Commission for Women

• Garbage Clearance

• Water Supply

• Electricity Supply

• Roads Repair

• Rationing ( Food Distribution )

• Police

• Bus Transport

• Railways

• Post

• Employment

• Education

• Irrigation

• Building Permits

• Revenue / Land Records

• Anti Corruption

• Other ……………………………………….etc
• 
  

       (  List should not exceed 50  )

Touching name of any department name will open a SMS message box where the user will type out his complaint ( in a language of his choice )

There will be option to speak-out and record voice message , for illiterate users

Touching  SEND  button will transmit the complaint and within minutes, user will receive SMS reply giving,

• Name of Officer responsible

• Office Landline No

• Mobile No of Officer

• Email Id of Officer

• Complaint No with date

• Expected date of solving the complaint
• 
  

Bingo  !

The Delhi Government official web site ( integrated with mobile App ) , will carry a tabulation of departments , arranged in the descending order of the no of complaints received / cleared / pending !

The Tabulation will also show , several performance matrices such as,

>  Max time / Ave time / Min time , for solving problem

>  Percentage Performance

>  Binomial Distribution Curve

>  Credit Points earned by the Department .........etc

This frugal innovation will bring in Good Governance to AAP government in Delhi

Arvind Kejriwal may want to request Nandan Nilekani / Sam Pitroda to help out . If they are too busy, his own Alma Mater , IIT-Kanpur would be glad to develop such an App within 15 days !

If AAP manages to successfully implement this in Delhi , it will succeed in convincing 760 million voters of India that ,

"  Where there is a Will , there is a Way

   Give AAP a chance to replicate this at All India level " 

*    hemen  parekh  (  27  Dec  2013 / Mumbai )