Lesson Number 5

For Arvind Kejriwal and his cabinet colleagues , meeting people of Delhi in person and listen to their problems , was very desirable

In the past , a couple of Prime Ministers have tried to do the same

But on a smaller scale , by " Pre-Selecting " and admitting in their compound , some 30 / 40 people on any given day

By putting in place , some " System " of pre-selecting , they made the exercise manageable

What went wrong with Arvind's failed attempt to hold a " Janata - Darbar ", yesterday , was not that it was a wrong idea

It was a " System Failure "

It was a failure to properly " Anticipate "

120 lakh people of Delhi have at least one problem each , which the past government - and the municipality - have failed to address  !

Hence , it did not need much " Imagination " to expect 10,000 persons to turn up  !

Can you  imagine , what would happen next time if 100,000 persons turn up, -  which is very likely  !

Now , it would be impossible to listen to the grievances of even 1,000 persons , one at a time

Arithmetic is quite simple

A minister would need at least 2/3 minutes to listen to a complainant and need another 2/3 minutes to give a reply / make a notation on the complaint paper / give instructions to his secretary etc

At 5 minutes per person , he can manage no more than 12 people per hour

A staggering 80 working hours ( 10 working days ! ) to meet / listen to 1000 persons  !

Obviously , something not " Do-able "  !

What is the way out  ?

Simple

STEP NO  1

>  Implement a " System - based Solution " outlined in my blog (30 Dec

     2013 )

STEP NO  2

>  Launch " MAGIC WAND " mobile App , described in my blog ( 27 Dec

    2013 )

Look up on my web site

DEAR   ARVIND

Lesson Number 5 :  Differentiate between " DESIRABLE " and " DO-ABLE "

*    hemen   parekh   (  12  Jan  2014 / Mumbai  )