-----------------------------------
Extract :
People are
now taking calls from home, in what promises to be an Uber-like
disruption in customer service.
Global
business process outsourcing (BPO) companies have begun pilot work-from-home projects with Indian ecommerce and
health-tech startups. This will enable them to provide services
that are cheaper and one that can be dialled-up or down based on demand.
However,
with a near shutdown of large parts of China due to the spread of the Covid-19
virus, the work-at-home call centre model is likely to spread, industry
executives said.
The model is also cheaper, a significant plus for clients and call centre operators in India
Teleperformance
has shut some centres to move to a work-from-home model. Other providers such
as Sitel and Sykes are also increasing work-from-home agents.
Singh
of Teleperformance said the shift would also help employ more women,
particularly in India.
--------------------------
On 11 April 2018 , I wrote :
[ for
details of scheme, read this email to Shri RaviShankar Prasadji ]
- where I
said :
But then ,
in today's totally interconnected World , why should it
be necessary for housing 10 / 20 / 50 persons in ONE place , under ONE roof
, for collaborating on execution of COMMON tasks ?
I am sure ,
in any given ONE square km of a small town , there are 50 unemployed - and
quite possibly , GRADUATE - youngsters , who would be more than happy to "
work from home "
They will
be happy to set aside, in their homes, a 5 feet
by 5 feet space, as a " Home
Work Station "
Now
, that subsidy of " Rs 1 lakh per seat " that the IT Ministry has
promised , is quite sufficient to set up a :
VIRTUAL CALL CENTER ,
by
connecting those 50 youngsters through a , VPN ( VIRTUAL PRIVATE
NETWORK )
And
since these youngsters are working from their homes , they can be asked to work
in 3 shifts of 8 hours each , providing " Round
the Clock " service to customers !
If
Uber-Ola are adding 5,000 " Ride Sharing Taxies " EVERY MONTH , by
providing lease finance to the drivers or even buying the cars themselves and
giving to these drivers , then what is holding back the IT Ministry to follow
their suit and enable 5,000 youngsters to become "
Self Employed
" , each month ? or even 50,000 ?
=========================================================
05 March 2020
hcp@RecruitGuru.com
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