The Facebook Generation

When I booked my phone ( landline ) with Telephone Department in 1959 , delivery was 7 years

Ditto with FIAT car

After making full payment in advance

(  Premier Automobile made more money from interest on advances , than by selling cars !  )

Now my granddaughter walks into a corner store and gets her new smart phone in 7 minutes  !

(  She does not even remember my landline number , anymore  !  )

And , today , you can have a brand new car delivered at your residence in ONE day , after making online payment on Company's web site !

( That is because , car dealer needs one day , for RTO registration )

How did this revolution ( or , evolution ? ) happen  ?

One word answer  :

COMPETITION

Two word answer  :

DESTROY  MONOPOLY

Three word answer  :

SUPPLY EXCEEDS DEMAND

But , even today , what happens when you want ,

>  Ration Card

>  Passport / Visa

>  Driving License

>  Building Construction Permit

>  Factory License

>  Shop and Establishment License

>  Water / Electricity connections

>  Layoff of surplus workers when demand goes down

>  Environment Clearance for industries

>  Auctioning of Airwaves ( Spectrum )

>  Starting new banks

>  Constructing new roads / bridges / airports

>  Enacting new laws

>  Changing Business Transaction Rules ( ala Delhi JanLokpal Bill )...etc

Why do delivery of these services still take weeks / months / years  ?

One word answer  :

MONOPOLY

When it comes to these services , municipalities / state governments / central government , have  no competition  !

India's Facebook Generation of 285 million ( between the age of 15 - 29 ) is saying :

Like you old timers , we are not prepared to wait for these services endlessly

We want things done fast , today , NOW  !

Even if that requires introduction of Competition to existing establishments ( municipalities / governments )

And , if our constitution do not permit creation of " Parallel / Competing " governments , then we will change those governments  !

Or,

We will come up with some " Out of Box " solutions for " Delivery by Alternate Means "  !

We couldn't care less for your rules / regulations / laws

We will change everything that obstructs our right to a fast service

Our Neta is Bill Gates , who re-wrote the rules of service - delivery in the 21st Century, in his seminal book ,

"  Business @ The Speed of Thoughts "

Read it or Parish !

Choice is yours  !

*  hemen  parekh  (  10  Feb  2014  /  Mumbai  )