10 Day Deadline ?

DNA ( 30 June ) reports :

In a meeting to review PRAGATI ( Pro-Active Governance and Timely Implementation ) , Prime Minister Shri Modi , pulled up officials for the large volume of complaints related to the e-commerce sector and asked for taking steps to decisively address issues and an effective follow-up action within next 10 days

There is no doubt , the concerned officers will , in turn , pull-up those e-com companies , all of which are in private sector

Are we barking up the wrong tree ?

If they fail to quickly resolve customer complaints , managers of those private sector firms stand to lose their jobs when their bosses discover that such non-redressal means losing sales and market-share

But citizen's complaints to Government officers are perhaps , a thousand times more !

And when these go un-attended , no one knows and no Government officer need fear losing his job !

But , on the other hand , if they perform and deliver , no citizen will grudge that Rs 1 lakh*crore annual burden that 7th Pay Commission recommendation will impose on the treasury

Whether we like it or not , nothing motivates a person to perform , as much as the " FEAR INCENTIVE " - which is sadly missing in the Government Sector !

The only way this terrible situation can get corrected is to implement following Mobile App ( I SIN > < U SIN ) , repeatedly sent by me to NDA ministers , over past 2 years

What is more , there will be no need to fill-up those 2 lakh planned vacancies in various government departments , over the next 2 years !

Allow me to " prophesize " :

There will be no need to even fill up vacancies arising out of resignations / retirements / terminations / deaths etc , during next 2 years  !

Expect current govt employee strength to shrink from 32 lakhs to 30 lakhs by Dec 2018 !

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Sunday, 18 August 2013 ( Blog date )

I   SIN  >  <  U  SIN

That could be the name of an android app ( I Seek It Now > < U Solve It Now )

To be developed by India’s Central Home Ministry for successful implementation of proposed,

“ Delivery  of  Services  Act “

The app will come pre-installed on those mobile phones which Government of India plans to distribute FREE , to some 400 million “ Poor People “ of India , before the 2014 National Election ( and on those 220 million Aakash Tablets )

Issuer will enter the Mobile No and that person’s Aadhar Card No, in a computerized central database , before issuing the phone

Hence , no need to login to the App , whose screen will read,

I WISH  TO  SEND  MY  COMPLAINT  TO  THE  FOLLOWING  DEPARTMENT  :

·                  National Commission for Women

·                  Garbage Clearance

·                  Water Supply

·                  Electricity Supply

·                  Roads Repair

·                  Rationing ( Food Distribution )

·                  Police

·                  Bus Transport

·                  Railways

·                  Post

·                  Employment

·                  Education

·                  Irrigation

·                  Building Permits

·                  Revenue / Land Records

·                  Anti Corruption

·                  Other ……………………………………….etc

·                   

(List should not exceed 50)

Touching name of any department name will open a SMS message box where the user will type out his complaint ( in a language of his choice )

There will be option to speak-out and record voice message , for illiterate users

Touching SEND button will transmit the complaint and within minutes, user will receive SMS reply , giving,

·                  Name of Officer responsible

·                  Office Landline No

·                  Mobile No

·                  Email Id

·                  Complaint No

·                  Expected date of solving

Bingo !

Then publish online , a tabulation of departments , arranged in the descending order of the no of complaints received / cleared / pending!

This frugal innovation will bring in Good Governance all over India

Request Nandan Nilekani / Sam Pitroda to help out , even though they may be busy implementing my earlier suggested app , 

“ VotesApp “

I have no doubt that the political party which promises , “ I SIN >< U SIN “ ,  will get voted to power in 2014


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01  July  2016

www.hemenparekh.in / blogs