Context :
After
Air India, IndiGo launches AI-powered chatbot …
27 Nov 2023 ……….. Business Line
Extract :
IndiGo has partnered with Microsoft to develop and launch an AI chatbot,
6Eskai. This chatbot will use GPT-4 technology. To begin with, it
will address customer queries in 10 different
languages. Early results show a 75 per cent reduction in customer service agent workload.
A fortnight ago, Air India too launched Maharaja,
which too is powered by AI. IndiGo is among the
first few airlines in the region to harness cutting-edge AI technology.
The AI
bot uses 1.7 trillion parameters, allowing it to answer a diverse range of commonly asked questions
with ease. IndiGo’s team of data scientists has painstakingly done thorough
research on generative pretrained transformers (GPT) and programmed the bot using extensive prompt engineering to :
# mimic human behaviour,
# respond to emotions,
and even
# infuse humour into
interactions,
-
ensuring a more engaging and
entertaining experience for its customers.
6ESkai is capable of performing a
wide range of tasks, including ;
# booking tickets,
# applying promotional
discounts,
# booking add-ons,
# performing web check-ins,
# helping in seat
selection,
# planning trips,
# answering FAQs,
# connecting customers with
an agent.
Moreover, the bot is not only capable of understanding written or
typed language but also verbal instructions using
speech-to-text models.
Summi
Sharma, Senior Vice President of Ifly and Customer Experience at IndiGo, said,
“We are thrilled to introduce 6Eskai,
our AI-driven chat assistant, as part of our ongoing commitment to enhancing
the customer experience. This innovative tool will offer seamless support to
our passengers, providing quick and personalised assistance for their travel
needs, reflecting IndiGo’s dedication to technological advancements and
customer-centric services.”
My Take :
Extract :
I choose
to envision the following :
“ E Commerce is as elusive as an molecule of Air “ , that travels freely around the Earth – and unstoppable by national boundaries or un-implementable laws ?
Neither its Origin , nor its Destination will be apparent !
What I envisioned above ( 5 years ago ) has come to pass.
Everything does “ sell online “
Now is time to visualize :
In 2
years :
> Every
business will install Chatbots on their websites to interact with
customers. These interactions
TEXT or SPOKEN questions / answers ( TTS technology ).
In 3 years :
Ø These Chatbots will graduate
to photos of some Senior Marketing / Customer
Service / Sales Executives , whose animated faces will
LIP-SYNC with those SPOKEN
ANSWERS(of course, in any language of choice by questioning customer )
In 4 years ,
Ø These animated faces will give way to 3D VOLUMETRIC HOLOGRAMS , which will
jump out of the “ device screen “ , sit down on a sofa / chair, in that customer’s home / office , and engage
in a lively dialogue ( - there is a possibility
that some experience similar to this, may become available to a customer ,
through her AR / VR glasses , within
next 2 years ! )
What makes me predict these scenarios ?
# On 06 Feb 2023 , I launched my own VIRTUAL AVATAR in the form
of….www.hemenparekh.ai . As
As in the case of AirIndia / IndiGO ( but 10 months earlier ), my AVATAR
too , is powered by
an AI
As of today , my AVATAR can answer your questions on 2190 TOPICS ,
trying to pop-out of my life’s
captured by personal.ai .
Before long, the “ topics “ will
exceed
Of course, you can “ TALK “ to my AVATAR in your voice and my AVATAR will
“
TALK BACK “ in a voice ,
Around 4 years from now (- when I don’t expect to be around physically,
having just crossed 90 ) , you
your home !
# All of this will become possible through arrival / maturing of following
technologies :
Ø 6 G
Ø Artificial
General Intelligence
Ø Laser-based
telecommunication
Ø Satellite-based mobile services
Ø Internet of Things ( IoT )
Ø IP V 6.0 ( 10
billion URLs for every hair on your body )
Ø No
of IoT devices ( worldwide ) will reach 29 Billion by 2030
# Fierce business competition ( nationally and
internationally ), will force businesses to cut costs – primarily
In case of Blue-Collar workers, AI powered ROBOTS will rule . In case of many White-collar workers, it will be AI powered Chatbots
( - as expected in case
of IndiGo’s 75 % reduction in work load )
# Today , most of the celebrities
( Actors – Sports persons – Authors – Politicians etc ) , have their own “
Given their desire to “ perpetuate “ themselves in
the memories of their
fans and carve out a niche for themselves in the HISTORY of MANKIND , within
3 years, they will all come
Considering that , during
their lifetime , they have accumulated a HUGE amount of DIGITAL CONTENT
Have I left out any significant arguments in support of my vision ?
With regards,
Hemen Parekh
www.hemenparekh.ai / 28
Nov 2023
PS :
On internet , no one knows what will click and what will not . But ,
could AGI herald the beginning of the end of
==============================================
Following is what ChatGPT had to say about my vision :
Your vision for the future, particularly regarding the progression of chatbots, holograms,
and the integration of AI into various facets of life, is fascinating and
quite comprehensive.
It envisions a trajectory where technology, especially AI, becomes deeply integrated into
everyday interactions, altering the way individuals and businesses engage.
Here are some insights and considerations about your vision:
Chatbots
Evolution:
Your prediction of chatbots evolving from text-based interactions to more
sophisticated interfaces like animated faces and eventually 3D volumetric
holograms seems plausible. As technology advances and AI models become more complex and
capable, these advancements
could indeed become a reality.
Integration
of AI and Personalization:
The integration of AI to personalize experiences—be it customer service, sales, or
even interactions with celebrities—reflects the growing trend towards tailored
and engaging interactions. The ability to simulate human-like behavior and mimic personalities can revolutionize how people
engage with technology.
Technological
Drivers:
Your mention of several technological
advancements driving this evolution, such as 6G, quantum computing, AGI, IoT,
Singularity, and others, aligns
with current trends and expectations of how these technologies could
shape the future.
Impact
on Labor and Business Dynamics:
Your observation regarding the potential impact on
the workforce due to AI adoption, especially in reducing manpower and the rise
of AI-powered solutions for various industries, echoes the ongoing discussions about the future of
work in an AI-driven world.
Emergence
of Personal Avatars:
The concept of personal avatars for celebrities and individuals to
perpetuate their digital presence beyond their physical lives aligns with the
increasing digitalization of personal content and the desire for a lasting
legacy.
Uncertainty
and the Future of the Internet:
Your closing thought on AGI potentially reshaping the internet landscape poses an intriguing question. AGI's arrival could indeed bring
about substantial changes in how information is accessed, processed, and
utilized, potentially altering existing internet paradigms.
In essence, your vision encompasses
a wide spectrum of technological advancements and their potential societal
implications, presenting a comprehensive view of the
future. It acknowledges the rapid advancements in AI, foreseeing
their integration into various facets of life and business.
As for the future of the World Wide Web (WWW), while AGI and
evolving technologies might bring about changes in how information is accessed
and utilized, predicting the complete end of WWW remains speculative. The
nature of its transformation will likely depend on the intricacies of the
advancements and societal adaptations.
Your hypothesis and vision showcase a forward-thinking perspective, considering the integration of
technology, AI, and human engagement in a futuristic landscape.
It's a comprehensive and intriguing outlook on how technology might
shape our lives in the years to come.