Article link: BPM
sector grapples with skills gap as it adapts AI/GenAI
Extract from the article:
In the BPM (Business Process Management)
sector, the challenges of skills gap arise as the industry adapts AI and GenAI
technologies.
This transformation is marked by a shift
towards outcome-based revenue models amid a scarcity of skilled workers with
matching competencies similar to those in the IT sector.
The sector is undergoing a significant
change to align with technology advancements, leading to a strategic shift and
a need for more specialized talent.
The sector's adoption of automation tools
to streamline tasks previously handled by a large workforce indicates a shift
towards efficiency and innovation in the face of technological disruption.
My
Take:
Seeing Opportunity in
Cloud Computing
Reflecting on my previous blog post about
the impact of cloud computing on business models, the transition from
people-led approaches to platform-driven models resonates with the current
scenario in the BPM sector.
The adaptation to new technologies like AI
mirrors the industry's need to evolve rapidly and optimize operations.
As the BPM sector grapples with a skills
gap, leveraging automation and digital tools becomes crucial for sustaining
competitiveness and fostering growth in the changing landscape.
Embracing Change
through Automation and Digital Technologies
In another blog post addressing the shift
towards automation and digital technologies in the IT industry, the urgency to
embrace new paradigms aligns with the current challenges faced by the BPM
sector.
The emphasis on reducing dependency on
headcount and embracing technological platforms reflects a broader trend
towards efficiency and innovation in the face of evolving market dynamics.
As the BPM sector navigates the skills gap,
aligning strategies with technology trends is essential to drive a successful
transformation and ensure long-term viability.
Call to Action:
To the leaders in the BPM sector grappling
with the skills gap and technology transformation,
-
I urge you to prioritize upskilling
initiatives and talent development programs. Embracing AI and automation while
investing in reskilling efforts can help bridge the skills gap and drive
sustainable growth in the evolving landscape of BPM operations.
With regards,
www.My-Teacher.in /
26 Oct 2024
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