Dear ChatGPT ,
My firm ( 3P Consultants > www.3pConsultants.co.in ) is a headhunting company , started by me in 1990 . Currently 3P
employs approx. 20 colleagues and works 5 day week . Other than meeting client
companies and the potential candidates ( mostly senior employed professionals )
, either in person or through Video calls , rest of the activities are carried
out on desk top computers , with candidate database on a legacy enterprise
platform called FILEFINDER
We are now exploring the possibility of leveraging AI into our
operations , especially;
Ø Customer Relations Management ( CRM
)
Ø Applications Tracking System ( ATS –
aka OES = Order Execution System )
Ø Internal Processes between
colleagues
In this connection we have just
started discussions with Ganesh and Ravi of LeftRightMind
, and in this context , my colleague Mitchelle has sent to them, following mail
on 21 Jan 2024 :
Dear Ravi,
Thank you for taking the time to
share your valuable insights during our recent discussion.
As per our conversation, I have
outlined below a wish list of activities / tasks where I believe if AI can be
leverages, to help us enhance productivity and profitability.
Business Development
- A dynamic dashboard
providing real-time insights into:
- Hot BD leads, proposals
sent, and contracts pending signatures.
- Revenue generated from
new vs. existing clients.
- Industry focus and value
per client fitment.
- Key anchor clients and
reasons for client attrition.
- Mandates won with
associated fees and profitability metrics.
- Advanced data analytics
to provide actionable insights.
- Dynamic Pricing
Insights: AI-based recommendations on pricing strategies tailored to
specific industries or clients.
- Geo-targeted Outreach:
Insights into geographic trends to help tailor business development
efforts to high-potential regions.
- Automated reminders or
prompts for client outreach and follow-ups.
- Centralized access to
all marketing collaterals.
- Market intelligence on
pursued customers, including:
·
Ready
market research reports based on validated public data (especially for listed
companies).
·
Insights
into upcoming IPOs, sectoral investments, hiring trends, and greenfield
projects.
- Predictive analytics to
identify opportunities like senior executives nearing retirement and
potential backfill needs.
- Capture response time at
each stage and time taken from lead generation to business acquisition
- Where are the gaps, how
can we fast track the process
- Access to Competitor
data if any/ MANDATES Won + @ what pricing etc
- Risk Mitigation
Insights: Tools to predict and highlight risks in mandates based on past
patterns, such as delayed payments or challenging client expectations.
Execution / Delivery
AI-powered tools for:
- Auto Auditing the 3P SOP
and throwing up alerts in case of deviations / lapses
- Create, segregate data
based on function, skills, Industry etc classification
- Auto create a quick
synopsis for all interviewed candidates based on the recordings, notes
summary
- Ensure a real time
updated database of candidates with data that can be sliced/analysed/
searched the way we want
- Sourcing relevant
profiles aligned with job descriptions and search specifications.
- Automatically generating
and sharing relevant profiles
- Cultural Fit Analysis:
AI tools to evaluate candidate compatibility with client organizational
culture based on behavioural data.
- Auto formatting resumes,
updates, search summaries, progress reports, reference check reports etc
- Creating sense of
Referee database
- Based on the data
available inhouse, can the software auto created organization charts that
show reporting relationships
- Recommending profiles
based on historical search patterns.
- Building target company
lists efficiently.
- Generating candidate
assessment narratives from interview transcripts.
- Creating tailored
questions for each job description and competencies required.
- Mapping candidates’
skills, soft skills, and attributes to job requirements.
- Scanning public domain
platforms (e.g., LinkedIn, YouTube, social media) to build a comprehensive
candidate profile, including traits, aspirations, and lifestyle.
- Reviewing the database
for any negative comments or past data points about an executive and
providing auto alerts for informed decision-making.
- Designing and analyzing
psychometric tests.
- Compiling comparative
summaries of shortlisted candidates’ skills and attributes.
- Auto-updating candidate
details in real time by tracking their career progression.
- Automating the creation
of client updates.
- Based on news alerts;
auto alerts being provided on new hires in the Industry
- Auto alerts / google
alerts on existing clients
Business MIS
- Advanced reporting and forecasting for:
- Revenue projections.
- Orders on hand.
- Billing potential, segmented into guaranteed and anticipated.
- Time tracking tools to ensure productivity and task efficiency.
Looking forward to your thoughts and feedback.
Kindly note the following being
tools being used at our end :
- Linked In Recruiter
- Naukri
- File Finder
- Google Xray Search
Being Evaluated :
In the past we have evaluated
:
- Cluen
- Talentis
- Third Eye Data
In a somewhat similar context , some
22 years ago ( in Dec 2002 ) , I had sent following note to my colleagues –
calling it “ 3P Flight Deck “
Of course , we did not have AI ( LLM
– SLM – Agents etc ) in those days !
I would like you to prepare a
COMPARATIVE TABULATION of the salient features of these two notes and highlight
the similarities between the two. In one more column , point out which of these
features, lend themselves for being automated using AI , even if , for the moment these may not “
morph “ into “ AI AGENTS “ but
can act as PERSONAL AI ASSISTANTS
At this stage the proposed SYSTEM
ARCHITECTURE should be such that it can take advantage of the evolution of AI ,
in the weeks / months to come
Having said this , the idea of a
VISUAL FLIGHT DECK ( a User Interface ) remains tantalizing ! Should not be difficult , given that , these
days even the DASH-BOARDS of higher-end cars resemble cockpits of Fighter Jets
! I would appreciate if your response
incorporated such a VISUAL DASHBOARD
Here is my 22 year old note > Go :
“FLIGHT – DECK”
11-12-2002
Nirmit – Sri Ram – Raju –
Kartavya – Abhi – Inder
“FLIGHT – DECK”
I have taken this word from
“Customer Revolution” (Patricia Seybold) P- 225
To navigate his plane thru
rough weather & loud its safety at the destination, a pilot needs a “flight
deck”. It is full of instruments (and controls too!) to show him hundreds of
parameters of the flight. It shows “safe operating Range” for each. If some
actual measurement (of any given parameter) is beyond SAFE limits, then the
pilot knows what “controls” to actuate and for how long. In many modern,
fly-by-wire planes, computers actuate these controls on their own. Auto – pilot
functions.
Patricia strongly recommends
that each company have its own, custom – designed FLIGHT – DECK.
On this Flight Deck, the
Company should be able to MONITOR its own “business –
environment”.
Not only what is happening
“internally” but what is happening “externally” as well.
As of now, we have no
mechanism to gather/compile/graphically plot “external” data such as:
Market Intelligence:
Which companies are on
look-out for what kind of executives and when/where.
Who is paying what salaries to
whom But,
On our own Flight – Deck, we
must be able to monitor everything that is happening “internally”, within 3P
and on a real time basis.
And then our Flight – Deck,
must Provide us TOOLS/Controls to:
· Chart out our Course (targets)
· Monitor (where are W-R-T targets)
· Make “Course – Correction”
With this in mind, I suggest
he create a single/unified user-interface as per enclosed Format. Thru which
all of us can “access/ Actuate”, whatever we want to see/do.
Obviously, my proposal is not
Comprehensive and request each one of you to apply your mind & come up with
suggestions & pass – on the same to Abhi before this weekend (14th)
After incorporating your
suggestions, Abhi will come – up with his proposal & circulate to all of us
by (21st), which we may jointly debate & finalize.
Regards,
HCP
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Good
Morning
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Candidate Search
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ISYS Search
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Client History
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Candidate History
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OES
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Email
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SMS
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Voice (Phones)
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Video meeting
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Document retriever
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Scheduler of CES
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Member / Non-Member
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Shopping Basket / Inquires
Proposal
Sales Order
Pending Order
Resumes sent
Invoices
Outstanding (Statement Already available in OES
client – wise
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Resumes Sent
Intensive Apparel
(Candidate – wise) (From OES)
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Individual emails Mass emailing to standardized
or customized Mailing Lists
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Sending Individual or Mass SMS (To candidates or
Clients)
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Dialing by clicking on a Name of a person or a
Company
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Tool thru which any email or typed document can
be retrieved
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individual Consultants Entire 3P
Teams
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Source wise
Advt. wise
Total (Daily weekly Monthly
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Budget vs actual expenses Graphs for each &
every A/C Head
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Hot Job Advt. Tool
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For Admin
For Consultants
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Job Descriptions
Appt. Letter
Leave Record Increments
Incentive Payment
Late Coming Induction Manual
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OES Report No. 34
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Performance Graphs
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Resume Arrival Graphs
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Expenses Graphs
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Composer
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Admin Page
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3P Jobs
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Internet
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Workload on Consultants
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