Context :
ChatGPT may soon help consumers file complaints ……………. Eco
Times /
29 Mar 2023
Extract :
The Ministry of
Consumer Affairs is working on a ChatGPT-powered mechanism
through which consumers can lodge complaints on the National Consumer Helpline (NCH), said a
senior official.
“We can use the
technology to help consumers lodge their complaints on NCH via text messages or voice notes,” said
the official, speaking on the condition of anonymity.
This will make it easier
for aggrieved consumers to lodge complaints, the official added.
ChatGPT, developed by
US-based OpenAI, is a chatbot that leverages artificial intelligence to offer
answers to complex queries in a conversational and simple way. It was launched
in November last year.
The ministry, which
has met executives of OpenAI to discuss the way forward, is also looking at how the AI-enabled technology can assist aggrieved
customers in filing cases with the consumer commissions.
The Ministry of
Electronics and IT (MeitY) is also reportedly working on a ChatGPT-powered WhatsApp chatbot to help farmers learn about various government schemes.
Many services are
adopting AI technology to make their platforms smarter.
Microsoft has
announced that it would integrate ChatGPT's underlying technology into its Edge
browser and Bing search to let users get results and online material with the
help of AI. Google has unveiled Bard, its own AI-powered conversational chatbot
MY TAKE :
Dear Shri Piyush Goyalji
[ Minister for Consumer Affairs / Minister-ca@nic.in ]
It is heartening to know that you are :
# Considering a “ Complaint
Filing System “
# Talking to OpenAI executives
Please think in terms of a Mobile App “ I SIN >
< U SIN “ , which I had
proposed ( by sending as email ) some 10 YEARS ago
ChatGPT can help you to launch it within a week !
Here is how
I asked ChatGPT :
Could you
please prepare a User Interface ( along with related Source code ) for a Mobile
App , as described in following write-up ?
That
could be the name of an android app ( I Seek It Now > < U Solve It Now )
To be developed by India’s Central Home Ministry for successful implementation
of proposed, “ Delivery of Services Act “
The app
will come pre-installed on those mobile phones which Government of India plans
to distribute FREE , to some 400 million “ Poor People “ of India , before the
2014 National Election ( and on those 220 million Aakash Tablets )
Issuer
will enter the Mobile No and that person’s Aadhar Card No, in a computerised
central database , before issuing the phone
Hence ,
no need to login to the App , whose screen will read, “ I wish to send my
complaint to the following department :
National
Commission for Women
Garbage
Clearance
Water
Supply
Electricity
Supply
Roads
Repair
Rationing
( Food Distribution )
Police
Bus
Transport
Railways
Post
Employment
Education
Irrigation
Building Permits
Revenue /
Land Records
Anti
Corruption Other ……………………………………….etc
(List
should not exceed 50)
Touching
name of any department name will open a SMS message box where the user will
type out his complaint ( in a language of his choice )
There
will be option to speak-out and record voice message , for illiterate users
Touching
SEND button will transmit the complaint and within minutes, user will receive
SMS reply , giving, :
Name of
Officer responsible
Office
Landline No
Mobile No
Email Id
Complaint
No
Expected
date of solving
Bingo !
Then
publish online , a tabulation of departments , arranged in the descending order
of the no of complaints received / cleared / pending! This frugal innovation
will bring in Good Governance all over India
ChatGPT gave following reply in
10 seconds :
Unfortunately,
as a language model, I do not have the capability to prepare a full-fledged
user interface and source code for a mobile app. However, I can provide you
with some general guidance on how you can approach this task.
To
create a user interface for an Android app, you can use the XML layout files to design the UI
elements, such as buttons, text fields,
and dropdown menus.
You
can also use Java code to program the app's logic and functionality.
Here are the steps you can follow to create the user interface for the " I SIN><U SIN "
app:
1. Create a new Android Studio project and select "Empty Activity" as the template.
2. Open the activity_main.xml
file and design the layout of the
main screen. You can use Linear Layout or Relative Layout to arrange the UI elements. For example, you
can create a vertical Linear Layout and add TextView for the heading, followed by a list of buttons for
the different departments.
3. Define the buttons in the XML layout file and assign a unique
ID to each button. You can also specify the text
to be displayed on the button.
4. In the MainActivity.java file, define the button click listeners using findViewById()
method to identify the button by its ID. Inside the click listener, you can
launch an Intent to start the SMS message
activity.
5. In the SMS message activity, you can create a TextView to display the name of the
department selected and an EditText
to allow the user to type their complaint. You can also add a button to allow the user to record a voice message.
6. Define the logic to send the SMS message using the SMSManager class. You can also use TextToSpeech API to convert the user's voice message to text
before sending the SMS.
7. Once the SMS is sent, you can use a BroadcastReceiver to listen for incoming SMS messages and
display the reply message in the SMS message activity.
8. Finally, you can publish the tabulation of
departments on a website or a cloud-based
database, such as Firebase,
using REST APIs.
Note
that this is just a general overview of how you can create the user interface
and source code for the
" I SIN><U SIN " app.
You
will need to do more research and testing to make sure the app works as
intended and is user-friendly.
Additionally,
as the project involves sensitive personal data such as Aadhaar Card numbers,
you will need to ensure that the app is secure and
complies with relevant data privacy laws.
With regards,
Hemen Parekh
www.hemenparekh.ai / 05
April 2023
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