For Arvind Kejriwal and his cabinet colleagues ,
meeting people of Delhi in person and listen to their problems , was very
desirable
In the past , a couple of Prime Ministers have tried to
do the same
But on a smaller scale , by " Pre-Selecting "
and admitting in their compound , some 30 / 40 people on any given day
By putting in place , some " System " of
pre-selecting , they made the exercise manageable
What went wrong with Arvind's failed attempt to hold a
" Janata - Darbar ", yesterday , was not that it was a wrong idea
It was a " System Failure "
It was a failure to properly " Anticipate "
120 lakh people of Delhi have at least one problem each
, which the past government - and the municipality - have failed to
address !
Hence , it did not need much " Imagination "
to expect 10,000 persons to turn up !
Can you imagine
, what would happen next time if 100,000 persons turn up, - which is very likely !
Now , it would be impossible to listen to the
grievances of even 1,000 persons , one at a time
Arithmetic is quite simple
A minister would need at least 2/3 minutes to listen to
a complainant and need another 2/3 minutes to give a reply / make a notation on
the complaint paper / give instructions to his secretary etc
At 5 minutes per person , he can manage no more than 12
people per hour
A staggering 80 working hours ( 10 working days ! ) to
meet / listen to 1000 persons !
Obviously , something not " Do-able " !
What is the way out
?
Simple
STEP NO 1
> Implement a
" System - based Solution " outlined in my blog (30 Dec
2013 )
STEP NO 2
> Launch
" MAGIC WAND " mobile App , described in my blog ( 27 Dec
2013 )
Look up on my web site
DEAR ARVIND
Lesson Number 5 :
Differentiate between " DESIRABLE " and " DO-ABLE "
* hemen parekh
( 12 Jan 2014 / Mumbai
)
No comments:
Post a Comment