DNA ( 30 June ) reports :
In a meeting to review PRAGATI ( Pro-Active Governance
and Timely Implementation ) , Prime Minister Shri Modi , pulled up officials
for the large volume of complaints related to the e-commerce sector and asked
for taking steps to decisively address issues and an effective follow-up action
within next 10 days
There is no doubt , the concerned officers will , in
turn , pull-up those e-com companies , all of which are in private sector
Are we barking up the wrong tree ?
If they fail to quickly resolve customer complaints ,
managers of those private sector firms stand to lose their jobs when their
bosses discover that such non-redressal means losing sales and market-share
But citizen's complaints to Government officers are
perhaps , a thousand times more !
And when these go un-attended , no one knows and no Government
officer need fear losing his job !
But , on the other hand , if they perform and deliver ,
no citizen will grudge that Rs 1 lakh*crore annual burden that 7th Pay Commission
recommendation will impose on the treasury
Whether we like it or not , nothing motivates a person to
perform , as much as the " FEAR INCENTIVE " - which is sadly missing in
the Government Sector !
The only way this terrible situation can get corrected
is to implement following Mobile App ( I SIN > < U SIN ) , repeatedly
sent by me to NDA ministers , over past 2 years
What is more , there will be no need to fill-up those 2
lakh planned vacancies in various government departments , over the next 2
years !
Allow me to " prophesize " :
There will be no need to even fill up vacancies arising
out of resignations / retirements / terminations / deaths etc , during next 2 years !
Expect current govt employee strength to shrink from 32
lakhs to 30 lakhs by Dec 2018 !
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Sunday, 18
August 2013 ( Blog date )
That could be the name of an android app (
I Seek It Now > < U Solve It Now )
To be developed by India’s Central Home
Ministry for successful implementation of proposed,
“ Delivery of Services
Act “
The app will come pre-installed on those
mobile phones which Government of India plans to distribute FREE , to some 400
million “ Poor People “ of India , before the 2014 National Election ( and on
those 220 million Aakash Tablets )
Issuer will enter the Mobile No and that
person’s Aadhar Card No, in a computerized central database , before issuing
the phone
Hence , no need to login to the App , whose
screen will read,
I WISH
TO SEND MY COMPLAINT
TO THE FOLLOWING
DEPARTMENT :
·
National Commission for Women
·
Garbage Clearance
·
Water Supply
·
Electricity Supply
·
Roads Repair
·
Rationing ( Food Distribution )
·
Police
·
Bus Transport
·
Railways
·
Post
·
Employment
·
Education
·
Irrigation
·
Building Permits
·
Revenue / Land Records
·
Anti Corruption
·
Other ……………………………………….etc
·
(List should not exceed 50)
Touching name of any department name will
open a SMS message box where the user will type out his complaint ( in a
language of his choice )
There will be option to speak-out and
record voice message , for illiterate users
Touching SEND button will transmit the
complaint and within minutes, user will receive SMS reply , giving,
·
Name of Officer responsible
·
Office Landline No
·
Mobile No
·
Email Id
·
Complaint No
·
Expected date of solving
Bingo !
Then
publish online , a tabulation of departments , arranged in the descending order
of the no of complaints received / cleared / pending!
This frugal innovation will bring in Good
Governance all over India
Request Nandan Nilekani / Sam Pitroda to
help out , even though they may be busy implementing my earlier suggested app
,
“ VotesApp “
“ VotesApp “
I have no doubt that the political party
which promises , “ I SIN >< U SIN “ , will get voted to power in
2014
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01
July 2016
www.hemenparekh.in / blogs