Hi Friends,

Even as I launch this today ( my 80th Birthday ), I realize that there is yet so much to say and do.

There is just no time to look back, no time to wonder,"Will anyone read these pages?"

With regards,
Hemen Parekh
27 June 2013

Friday, 24 June 2016

Speedy Grievance Redressal ?

In 2011 , the then UPA government had introduced a bill called :

"  Rights of Citizens for Time Bound Delivery of Goods and Redressal of Grievances  "

After 5 years , that  bill has lapsed ( - had they passed it then , they could have been in power today ! )

Earlier this year , a group of Central Govt secretaries proposed a new avatar called :

"  Central Public Service Delivery Act  "

That is about to morph into , what will be called :

"  Delivery of Services and Redressal of Public Grievances Scheme " (  no need for a bill  )

Economic Times ( 21 June 2016 ) quotes Shri Jitendra Singh , Minister of State in the PMO , as follows :

"  This Scheme is at a very early stage of preparation . It will make service delivery and grievance redressal more time-bound and make officers more accountable "

When asked whether monetary penalties or adverse ACR entries will feature in the Scheme , Shri Singh said :

"  This is all being worked out "

As part of the Scheme, the government may introduce a column in the Annual Confidential Report ( ACR ) , of officers to assess their promptness in dealing with public grievances and their performance in delivery of services

This could mean a red mark in the records of the non-performing officers

While welcoming this long overdue measure , I strongly urge Shri Singh to make the entire process ,

#   Online and Automatic ( Mobile App based )

#   Impartial  and Non-biased ( No human intervention or control )

#   Authentic and Easy - to - Understand ( Graphical )

#   Results accessible to all citizens ( Transparent )

All that Shri Singh has to do , is to implement my following suggestion sent to Shri Narendra Modiji ( with copies to Madam Nirmala Sitharaman / Shri Amitabh Kant / Shri Shailendra Singh ) on 06 Nov 2014 :


 [  Source : www.hemenparekh.in > Blog dt : 29   Dec   2012 ] 



That could be the name of an android app ( I Seek It Now > < U Solve It Now )

To be developed by India’s Central Home Ministry for successful implementation of proposed,

“ Delivery  of  Services  Act “

The app will come pre-installed on those mobile phones which Government of India plans to distribute FREE , to some 400 million “ Poor People “ of India , before the 2014 National Election ( and on those 220 million Aakash Tablets )

Issuer will enter the Mobile No and that person’s Aadhar Card No, in a computerized central database , before issuing the phone

Hence , no need to login to the App , whose screen will read :


·                  National Commission for Women

·                  Garbage Clearance

·                  Water Supply

·                  Electricity Supply

·                  Roads Repair

·                  Rationing ( Food Distribution )

·                  Police

·                  Bus Transport

·                  Railways

·                  Post

·                  Employment

·                  Education

·                  Irrigation

·                  Building Permits

·                  Revenue / Land Records

·                  Anti Corruption

·                  Other ……………………………………….etc

(List should not exceed 50)

Touching name of any department name will open a SMS message box where the user will type out his complaint ( in a language of his choice )

There will be option to speak-out and record voice message , for illiterate users

Touching SEND button will transmit the complaint and within minutes, user will receive SMS reply , giving :

·                  Name of Officer responsible

·                  Office Landline No

·                  Mobile No

·                  Email Id

·                  Complaint No

·                  Expected date of solving


Then publish online , a tabulation of departments , arranged in the descending order of the no of complaints received / cleared / pending !

This frugal innovation will bring in Good Governance all over India

Request Nandan Nilekani / Sam Pitroda to help out , even though they may be busy implementing my earlier suggested app , 


I have no doubt that the political party which promises , “ I SIN >< U SIN “ ,  will get voted to power in 2014

( May be this now ought to read : ..... will get voted to power in 2019  !  )


24   June   2016

www.hemenparekh.in / blogs