DNA ( 24 Nov 2017 )
carries following news :
“ One app for all citizen services “
PM Modi launches UMANG – a single platform for
accessing around 200 govt
services
PM Modi said during inaugural session of GCCS ,
“ We launched the UMANG Mobile App which will provide over a hundred citizen-centric services
At the back-end, these services will be catered by many different
departments of the Union and State governments
This integrated approach will add an automatic layer of ‘ peer performance pressure
‘ in the working of these departments “
This is one more example of “ a government
that invites suggestions from ordinary citizens , listens to those suggestions and implements the same ,
if found to improve governance “
Four years ago ( on 18 Aug 2013 ) , I sent my following suggestion to leaders of major Political
Parties , which were engaged in National Election campaign :
I SIN
> < U SIN [ short for :
I
SEEK IT NOW
> < U
SOLVE IT NOW ]
The last sentence of this blog read :
“ I have no doubt that the
political party which promises , “ I SIN >< U SIN “ , will get voted to power in 2014
“
Then I found this reflected in BJP’s Poll Manifesto (
26 March 2014 ) , as follows :
=================================
# BJP has been known for good Governance and e-Governance will become
the backbone for good Governance.
BJP aims to nurture a Digital
India - making every household and every
individual digitally empowered
Information Technology
has made it possible to
make information and services reach to the ordinary men and women even in
remote areas, easily and effectively.
Availability of information is the key to
empowerment of the stakeholders. This also reduces the scope for discretion and
manipulation
# Leverage technology for e-Governance and engage
proactively with the people through social media for participative governance
and effective public
grievance redressal mechanism.
It is a matter of personal satisfaction
that I SIN >
< U SIN , was named UMANG and launched at the
hands of Shri Modi
, yesterday
But UMANG
is a “ Work in Progress “ and has a long way
to go !
Eg :
·
When I searched for the following “Search Terms“ UMANG returned “0 results“:
National
Commission for Women / Garbage Clearance
/ Road Repair / Rationing (
Food Distribution ) / Bus Transport / Railways / Irrigation / Building Permits /
Revenue – Land Records / Anti-Corruption /
Municipality
When I
searched for “ Water Supply “ or “ Electric Supply “ or “ Post “ , I got as result,
“ Bharat
BillPay “ !
When I
searched for “ Police
“ , I got only “ CRPF “ !
·
I could not find any FEEDBACK MECHANISM , of the following kind ,
suggested in I
SIN > <
U SIN :
=================================
“
Touching name of
any department name will open a SMS message box where the user will type out his complaint ( in
a language of his choice )
There will be option to speak-out and record voice message , for
illiterate users
Touching SEND button will transmit the complaint and within minutes, user will receive SMS reply , giving :
·
Name of Officer
responsible
·
Office Landline No
·
Mobile No
·
Email Id
·
Complaint No
·
Expected date of
solving
Bingo !
Then publish online , a tabulation of departments ,
arranged in the descending order of the no of complaints received / cleared /
pending!
If these “
improvements “ get
incorporated in UMANG real fast , I have no doubt that BJP will return to Lok
Sabha in 2019 ,
with an ABSOLUTE MAJORITY !
24 Nov
2017
www.hemenparekh.in / blogs
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