When I booked my phone ( landline ) with Telephone
Department in 1959 , delivery was 7 years
Ditto with FIAT car
After making full payment in advance
( Premier
Automobile made more money from interest on advances , than by selling cars ! )
Now my granddaughter walks into a corner store and gets
her new smart phone in 7 minutes !
( She does not
even remember my landline number , anymore
! )
And , today , you can have a brand new car delivered at
your residence in ONE day , after making online payment on Company's web site !
( That is because , car dealer needs one day , for RTO
registration )
How did this revolution ( or , evolution ? )
happen ?
One word answer
:
COMPETITION
Two word answer
:
DESTROY MONOPOLY
Three word answer
:
SUPPLY EXCEEDS DEMAND
But , even today , what happens when you want ,
> Ration Card
> Passport /
Visa
> Driving
License
> Building
Construction Permit
> Factory License
> Shop and
Establishment License
> Water /
Electricity connections
> Layoff of surplus
workers when demand goes down
> Environment
Clearance for industries
> Auctioning
of Airwaves ( Spectrum )
> Starting
new banks
>
Constructing new roads / bridges / airports
> Enacting
new laws
> Changing Business
Transaction Rules ( ala Delhi JanLokpal Bill )...etc
Why do delivery of these services still take weeks / months
/ years ?
One word answer
:
MONOPOLY
When it comes to these services , municipalities /
state governments / central government , have no competition !
India's Facebook Generation of 285 million ( between
the age of 15 - 29 ) is saying :
Like you old timers , we are not prepared to wait for
these services endlessly
We want things done fast , today , NOW !
Even if that requires introduction of Competition to existing
establishments ( municipalities / governments )
And , if our constitution do not permit creation of
" Parallel / Competing " governments , then we will change those
governments !
Or,
We will come up with some " Out of Box "
solutions for " Delivery by Alternate Means " !
We couldn't care less for your rules / regulations /
laws
We will change everything that obstructs our right to a
fast service
Our Neta is Bill Gates , who re-wrote the rules of service - delivery in the 21st Century, in his seminal book ,
" Business
@ The Speed of Thoughts "
Read it or Parish !
Choice is yours !
* hemen parekh
( 10 Feb
2014 / Mumbai
)
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