DEAR PEOPLE OF
DELHI :
Of course , you have a right to complain to your
government and seek solutions to your problems
But then , 150 lakh people could each have a problem
which , he / she wants solved " yesterday " !
That would inundate your government , leading to a
chaos , instead of satisfactory solutions
!
That is why Arvind said ,
" Give us
10 days time to put in place , a system "
You could help him devise / implement such a system
To begin with , submit your complaints in the following
" Structured " manner ( - should be NEATLY handwritten ) :
-------------------------------------
COMPLAINT FORM
> Complainant Name
> Age
> Gender
> Mobile No
> Landline
No
> Email Id (
Optional )
> Address
> Nature of
Complaint
> To be
attended by Dept ( your best guess )
> Max no of
days in which to attend ( be generous )
> Date
submitted ( date / month / year )
--------------------------------------------------------------
You may handover your complaint to ,
>
Government Secretariat
> Arvind's
Residence ( deposit in box kept outside
)
>
Nearest AAP office
You gave previous Congress Government , 15 years for
solutions of your problems - with no solutions
Now give , at least 15 days to AAP government !
Be reasonable
! Be patient !
DEAR ARVIND :
Here are a few suggestions for you,
> Within 10
days , print and distribute such a Complaint Form , widely
all over
Delhi . Keep it simple ! Hindi as well
> Make it
downloadable from Delhi Government web site
> Within 15
days , enable online submission of complaints on Govt web
site . For
each complaint , give comprehensive feedback . Make entire
database
searchable to any visitor , in a transparent manner
> Within 30
days , start a Call - Center , where people can register their
complaints
over phone ( IVRS ? )
> Within 45
days , launch Mobile App , " Magic Wand " , suggested by
me , 2 days back
* hemen parekh
( 30 Dec
2013 / Mumbai
)
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