Hi Friends,

Even as I launch this today ( my 80th Birthday ), I realize that there is yet so much to say and do. There is just no time to look back, no time to wonder,"Will anyone read these pages?"

With regards,
Hemen Parekh
27 June 2013

Now as I approach my 90th birthday ( 27 June 2023 ) , I invite you to visit my Digital Avatar ( www.hemenparekh.ai ) – and continue chatting with me , even when I am no more here physically

Sunday, 29 December 2013

A System - based Solution



DEAR  PEOPLE  OF  DELHI  :


Of course , you have a right to complain to your government and seek solutions to your problems


But then , 150 lakh people could each have a problem which , he / she wants solved " yesterday "  !


That would inundate your government , leading to a chaos , instead of satisfactory solutions  !


That is why Arvind said ,


"  Give us 10 days time to put in place , a system "


You could help him devise / implement  such a system


To begin with , submit your complaints in the following " Structured " manner ( - should be NEATLY handwritten ) :



-------------------------------------


COMPLAINT  FORM




>   Complainant Name


>   Age


>   Gender


>   Mobile No


>   Landline No


>   Email Id ( Optional )


>   Address


>   Nature of Complaint


>   To be attended by Dept ( your best guess )


>   Max no of days in which to attend ( be generous )


>   Date submitted ( date / month / year )



--------------------------------------------------------------


You may handover your complaint to ,



>    Government Secretariat


>    Arvind's Residence (  deposit in box kept outside
  )


>    Nearest  AAP  office




You gave previous Congress Government , 15 years for solutions of your problems - with no solutions


Now give , at least 15 days to AAP government  !


Be reasonable  !   Be patient  !




DEAR  ARVIND  :



Here are a few suggestions for you,


>   Within 10 days , print and distribute such a Complaint Form , widely
      all over Delhi . Keep it simple  ! Hindi as well


>    Make it downloadable from Delhi Government web site


>    Within 15 days , enable online submission of complaints on Govt web


      site . For each complaint , give comprehensive feedback . Make entire
      database searchable to any visitor , in a transparent manner


>   Within 30 days , start a Call - Center , where people can register their
      complaints over phone (  IVRS  ?  )


>   Within 45 days , launch Mobile App , "  Magic  Wand " , suggested by
      me , 2 days back 





*   hemen   parekh   (  30  Dec  2013  /  Mumbai  )

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