Yesterday , Arvind Kejriwal said ,
"
We don't have a Magic Wand with which to cure the problems of the people
"
DEAR
ARVIND ,
You don't have to search very far for such a
wand !
That could be the name of an Android app ( I
Seek It Now > < U Solve It Now )
To be developed by Home Ministry of Delhi
Government , for successful implementation of
DELIVERY
OF SERVICES ACT
Make the app freely downloadable from Google
Play or from official web site of Delhi government
To activate , a citizen will log into the App , by entering :
> Aadhar Identification Number
> Delhi Electoral Roll Number
As soon as he does , his name will appear on
the first screen of the App , which will read ,
“ I
wish to send my complaint to the following department ( For Example ) :
* National Commission for Women
- Garbage Clearance
- Water Supply
- Electricity Supply
- Roads Repair
- Rationing ( Food Distribution )
- Police
- Bus Transport
- Railways
- Post
- Employment
- Education
- Irrigation
- Building Permits
- Revenue / Land Records
- Anti Corruption
- Other ……………………………………….etc
( List should not exceed 50 )
Touching name of any department name will
open a SMS message box where the user will type out his complaint ( in a
language of his choice )
There will be option to speak-out and record
voice message , for illiterate users
Touching SEND button will transmit the complaint and within
minutes, user will receive SMS reply giving,
- Name of Officer responsible
- Office Landline No
- Mobile No of Officer
- Email Id of Officer
- Complaint No with date
- Expected date of solving the complaint
Bingo !
The Delhi Government official web site (
integrated with mobile App ) , will carry a tabulation of departments ,
arranged in the descending order of the no of complaints received / cleared /
pending !
The Tabulation will also show , several
performance matrices such as,
>
Max time / Ave time / Min time , for solving problem
> Percentage
Performance
>
Binomial Distribution Curve
>
Credit Points earned by the Department .........etc
This frugal innovation will bring in Good
Governance to AAP government in Delhi
Arvind Kejriwal may want to request Nandan
Nilekani / Sam Pitroda to help out . If they are too busy, his own Alma Mater ,
IIT-Kanpur would be glad to develop such an App within 15 days !
If AAP manages to successfully implement this
in Delhi , it will succeed in convincing 760 million voters of India that ,
"
Where there is a Will , there is a Way
Give
AAP a chance to replicate this at All India level "
* hemen
parekh (
27 Dec 2013 / Mumbai )
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