Times of India ( 23 Feb 2017 ) carries
following news report :
Centre to launch ' Twitter
Seva ' to reach
citizens
The Union home
ministry will soon launch its own 'Twitter Seva' forum to capture citizens' grievances aired through various
social media handles related to the ministries and have
them addressed, where actionable, through its departments and
divisions.
According to a home ministry official, the ministry will identify some keywords relating to public services rendered by its various departments as well as issues directly handled by the ministry.
According to a home ministry official, the ministry will identify some keywords relating to public services rendered by its various departments as well as issues directly handled by the ministry.
Each time a citizen tweets a grievance or complaint
relating to the keyword,
it will reflect on a central server within the home ministry.
Where these grievances and complaints are found
actionable, the department
concerned will initiate process for their redressal and accordingly inform the
complainant on Twitter.
The authorities
concerned will be assigned to resolve problems and difficulties of people on a
real-time basis, said a home ministry official.
----------------------------------------------------------------------------------------------
Another news in Times of India ( 26 May 2017 ) gives
following statistics in respect of the Tweets received :
·
6 / 7 lakhs per month ( through 7,500 handles )
·
#Mociseva ( @DIPPGOI ) processed 750 cases
·
Indian Railways processes
7,000 tweets per day
·
MEA
received 10,000 complaints since launch in Dec 2016
Twitter India head of policy , Mahima Kaul said :
“ Many ministries have
used their accounts for GRIEVANCE REDRESSAL … the Indian
government’s holistic use of Twitter is a pretty good example for citizen
engagement “
Moral of
the Story :
If , at first , no one seems to listen to
your suggestion for reform , do not give up
Keep sending emails ( to NDA ministers / Secretaries ) , again and again (
remember that childhood story of a spider trying to climb and repeatedly falling
until success ? )
Give them a credit for being “ overburdened “ – not curses for being “ clueless “ ! .
I have no doubt that , one day soon , Twitter Seva will
graduate into the following full-fledged Mobile App that I have been urging Centre / State
Governments to implement , since past 4 YEARS ! ( - at least 10 emails since 18 Aug 2013 ! )
27 May
2017
www.hemenparekh.in /
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