Widespread use of AI-driven tools by candidates is creating problems for
recruiters. But there are some plus points too. Until a couple of years ago, the
biggest hurdle for a job seeker was to get past the application tracking
system (ATS), a bot that is used for filtering applications, to get shortlisted for a
desired position. This meant getting the error free resume with right keywords
and formatting.
With the advent of generative artificial intelligence and proliferation of new
age
online tools, all of this can be done in a matter of minutes. This is great news for
candidates, but not so much for recruiters, who are now dealing with a deluge of
resumes for roles. While some companies are deploying AI tools, and stringent
assessments for filtering candidates, smaller firms are looking at increasing the
in-person interaction to hire the right people.
CV deluge
Neeti Sharma, CEO, TeamLease Digital said
that close to 25-30% of the
resumes are now made using AI, compared to 8% last year, and the numbers are
growing.
Kamal Karanth, cofounder, Xpheno, shared that as much as 50% of CVs are
written by ChatGPT, matching with the job descriptions. He pointed out that as a
result the firm is seeing 25% increase in the number of CVs they receive for any
job openings.
Vishalli Dongrie, Partner and Leader-Workforce Transformation, PwC India, said,
“ATS systems have been using technology to filter candidates even before the
advent of widespread AI tools. With AI-enabled resume crafting, the fitment
matching has become more accurate. This has led to an increase in the number
of applicants immediately following a job posting.”
An executive with a Bengaluru-based consulting firm told ET on the condition of
anonymity that this has increased the time taken to hire people as shortlisted
candidates after the initial filtering process has increased, requiring more human
intervention, he said.
Experts also pointed out the
- need for predictive analytics and sophisticated tools based on historical data
- to hire candidates as well.
Human and tech intervention
Sunil Chemmankotil, Country Manager, Adecco India, said that apart from
crafting
polished resumes, candidates are also simulating interview responses making it
challenging for recruiters to assess their capabilities, making traditional screening
methods insufficient.
“Recruiters now require deeper subject-matter expertise and more
sophisticated tools to evaluate candidates effectively.
To address this, many organisations have adopted AI-powered platforms
capable of analyzing behavioral cues during virtual nterviews, such as detecting
lip-syncing or external prompting, to ensure the integrity of the hiring process
PWC’s Dongrie said that for organisations with
limited and smaller hiring volumes, the dependency for filtering candidates
primarily is at in-person interview stage.
“However, for organisations with high-volume hiring such as retail banking
, insurance, pharma-sales, the focus has shifted towards implementing stringent
assessments for filtering candidates prior to interviews. Focus is now more on
technical assessments along with existing psychometric and behavioural profiling
exercises,” he said.
Xpheno’s Karanth said that they are using AI to filter the top 50 out of 200
resumes received, and screen further depending on their pool till they reach 5-
10 candidates.
“As of now, only guarding is through human intervention. You cannot
depend on AI as of now in this regard because that might not lead to a fruitful
outcome. For more senior roles, around 70-75% of the applications are
through references,” he said.
Divya Bajaj, Fractal-Hiring, Lead Manager, said that they have evolved their
hiring
process to include technical assessments, case studies, and Proctored LIVE
interviewing, which use AI to detect eye / hand movements.
But the challenges of using AI in hiring still
remain.
Challenges
Teamlease’s Sharma said that AI hallucination and bias are still concerns.
“The
biggest challenge this poses is making sure that it doesn’t have the same bias
that a human recruiter would have,” she said.
While AI can cover the blind spots, it is getting harder to differentiate
between an
AI-generated video and a real video of a candidate. “We need to make sure that
our recruiters are skilled enough to identify this difference; otherwise, we would
fall flat in the market. The only solution to this is the upgradation of data sets,
proper and regular monitoring, and governance,” she said.
Chemmankotil said that while AI helps with productivity and improve recruitment
processes, its inherent flaws makes it harder to rely on them completely. This
includes concerns around bias and fairness and the need for platforms that can be
integrated into current systems to make it efficient.
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Source : Economic Times ......... 15 July 2025
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