Hi Friends,

Even as I launch this today ( my 80th Birthday ), I realize that there is yet so much to say and do. There is just no time to look back, no time to wonder,"Will anyone read these pages?"

With regards,
Hemen Parekh
27 June 2013

Now as I approach my 90th birthday ( 27 June 2023 ) , I invite you to visit my Digital Avatar ( www.hemenparekh.ai ) – and continue chatting with me , even when I am no more here physically

Wednesday, 2 December 2020

Tentative – even after ten years ?

 


 

Context :

Provisions of UPA-era Bill may see light of the day through a New Window  /  Eco Times – 01 Dec


Extract :

A key UPA era antigraft bill — Right of Citizens for Time Bound Delivery of Goods and Services and Redressal of their Grievances Bill, 2011— could make a comeback, albeit in a new avatar.

The first round of inter-ministerial discussions has explored a non-legislative route for building a new public response system for every department such as publication of citizens’ charters, ensuring ‘universal digital access’ on a single platform and strengthening grievance redressal systems further.

While the Modi government does not appear inclined on reviving the bill, it is looking at implementing its key elements.

The parliamentary panel has been reminding the government on the need for the UPA-era bill or such a scheme. “The committee reiterates its recommendation as it believes that passage and enactment of this bill will ensure time-bound delivery of goods and services and facilitate timely redressal of grievances,” the panel, chaired by BJP’s Bhupendra Yadav, said in its September report.

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I can appreciate why the government is not keen to revive the bill. When you pass a law, it is implied that the law contains “ specific punishments ” for the law-breakers

Now, if a certain “ Department – Division – Section – Unit – Agency “ of a government (including, Gram Panchayat/  Local Municipality / State Govt / Central Govt / A Statutory Body etc ), fails to,

Ø  Deliver a legally-obligated Service to a citizen ( even in absence of a Citizen Charter ), or

Ø  Fails to redress a legit complaint of a citizen ( for non-delivery / late delivery of a service ),

 

-       then, who can the law punish ? ( assuming that for a million such instances / occurrences DAILY , those aggrieved citizen file a million court-cases EVERY DAY )    

Obviously, a court cannot send to jail, a “ Department – Division – Section – Unit – Agency “ !


Is there a way out, which can bring about a speedy GRIEVANCE REDRESSAL, without passing a law ?


I think there is .

By evolving a mechanism ( a Digital Platform ), which will evaluate the DELIVERY PERFORMANCE of all govt departments ( in a transparent / quantifiable manner for everyone to see on a Government Portal )

Then Government ( Personnel Department ) using this QUANTITATIVE INDEX of PERFORMANCE, for internal rewards / punishments of persons considered responsible for failure to deliver / failure to redress the Citizen Complaints    

In my following blog / e-mail ( to Cabinet Ministers ), I had described a CONCEPTUAL FRAMEWORK of such a DIGITAL PLATFORM , in the shape of a Mobile App, called :


I SIN > < U SIN…………………….. ………………………… 29 Dec 2012 ]


Then , a few years later , I sent following e-mail :

Needed : a Service Liability Act ………………………..[ 12 June 2019 ]


Extract :

 

To hold every Public Servant “ accountable “ for causing hurt / damage to any citizen, what we urgently need is a “  Service Liability Act Govt Employees ) 2019 “ , which clearly spells out :

#   Extent of hurt / damage

     Minor injuries  /  Temporary-permanent Disabilities /  Deaths

#  Coverage

    Individual Citizen  /  Community  /  Entire Country

#   Time Frame

     Short term  /  Medium  Term  /  Long  Term

#   Economic Impact on the Sufferers

     Mild ( loss of money ) / Medium ( loss of assets )  /  Severe ( loss of earning capacity )

#  Cause

           Negligence ( abdication of responsibility ) / Indecisions on part of a Public Servant

           Poor but honest decisions

          Mala-fide decisions ( with pecuniary gains for decision taker )

 

Here is my Conceptual Frame Work for an Online Rating Form :

===================================================

                              SLAM  :  Service Liability Assessment  Matrix 

                         ( an online form / Mobile App , for rating by citizens )

===================================================

Dear Citizen :

Following news just got reported in Media . Please rate it by appropriate selection :

                         Metal staircase with live wires electrocuted 2 boys   

===================================================

Assessment Parameter

Weightage

Most (5)

Certain (4)

Possible(3 )

Negligible(2)

Least ( 1 )

Extent of Hurt

20 %

Coverage

30 %

Time Frame

10 %

Economic Impact

30 %

Perception ( Most likely reason for mishap )

10 %

 

TOTAL    :

{ Call it “ AQ = Anger Quotient “   or   “   WS = Wrath Score “ }

===================================================

Let the Service Liability Act Proposed ) , prescribe various levels of punishments ( for Govt Employee/s , determined responsible for the root-cause of this mishap )

A certain time period may be prescribed for the citizens to fill up the form for each mishap

If , my proposal sounds too REVOLUTIONARY / RADICAL ( even for our bold and decisive, PM ), then , to begin with, some NGO ( eg : ADR ? ) may consider implementing this on its own , to create awareness and to educate the public in airing their opinion / feedback , on what lapses they see around them , everyday

===================================================

Dear Members of

PARLIAMENTARY STANDING COMMITTEE ON PERSONNEL, PUBLIC GRIEVANCES, LAW AND JUSTICE”

I urge you to :

Ø  Debate my proposals, and if convinced ( with whatever changes you deem necessary )

Ø  Circulate to Ministers ( Central + State ) / MPs / MLAs of State legislatures

You will succeed in convincing them that, a “ trial / experimental “ beginning can be made without having to pass any law

With regards,

Hemen Parekh / hcp@RecruitGuru.com  /  03 Nov 2020

===================================================

 PARLIAMENTARY STANDING COMMITTEE ON PERSONNEL, PUBLIC GRIEVANCES, LAW AND JUSTICE

================================================

 

 

Members from

1

https://www.prsindia.org/sites/default/files/styles/small/public/mp_images/andimuthu%20raja.jpg?itok=-AoDd6iM Andimuthu Raja  /  raja.andimuthu@gmail.com

 a.raja@sansad.nic.in

Lok Sabha

2

https://www.prsindia.org/sites/default/files/styles/small/public/mp_images/4741_0.jpg?itok=1HdjDOGR Chavda Vinod Lakhamashi  /  chavdav.lakhamashi@sansad.nic.in

 vinod5467@gmail.com

Lok Sabha

3

https://www.prsindia.org/sites/default/files/styles/small/public/mp_images/icon-user-default_0.png?itok=HYup6vd8 Choudhury Mohan Jatua  /  mj.choudhury@sansad.nic.in

 

Lok Sabha

4

https://www.prsindia.org/sites/default/files/styles/small/public/mp_images/icon-user-default_0.png?itok=HYup6vd8 Jasbir Singh  /  updesh.gill97@yahoo.com

Lok Sabha

5

https://www.prsindia.org/sites/default/files/styles/small/public/mp_images/icon-user-default_0.png?itok=HYup6vd8 Jyotirmay Singh Mahato  /  jyotirmaysingh111@gmail.com

 Jyotirmay.singh@sansad.nic.in

Lok Sabha

6

https://www.prsindia.org/sites/default/files/styles/small/public/mp_images/Raghu%20Ramakrishna%20Raju%20Kanumuru.jpg?itok=jftQDty2 Kanumuru Raghu Rama Krishna Raju /  Raghu@ibpil.com

 Raghu.mp@sansad.nic.in

Lok Sabha

7

https://www.prsindia.org/sites/default/files/styles/small/public/mp_images/Kuldeep%20Rai%20Sharma.jpg?itok=_Ngc8kuq Kuldeep Rai Sharma  /  antccani@gmail.com

 Kuldeeprai.mp@sansad.nic.in

Lok Sabha

8

https://www.prsindia.org/sites/default/files/styles/small/public/mp_images/Mahendra%20Singh%20Solanky.jpg?itok=IEvqNpBn Mahendra Singh Solanky  /  mahendrasinghsolanki379@gmail.com

 

Lok Sabha

9

https://www.prsindia.org/sites/default/files/styles/small/public/mp_images/Malook%20Nagar.jpg?itok=hrmJND2N Malook Nagar / malook.nagar@sansad.nic.in

malooknagar@malooknagar.com

Lok Sabha

10

https://www.prsindia.org/sites/default/files/styles/small/public/mp_images/Manickam%20Tagore%20B.jpg?itok=H5xKUsyX Manicka Tagore / manickamtagore@gmail.com

Lok Sabha

11

https://www.prsindia.org/sites/default/files/styles/small/public/mp_images/Mohan%20S.%20Delkar.jpg?itok=No31K7FO Mohanbhai Delkar / mohandelkardnh@gmail.com

 Mohan.delkar@sansad.nic.in

Lok Sabha

12

https://www.prsindia.org/sites/default/files/styles/small/public/mp_images/Omprakash%20Bhupalsing%20alias%20Pavan%20Rajenimbalkar.jpg?itok=jXRkp9_8 Omprakash Yadav  /  opyadavmp@gmail.com

Lok Sabha

13

https://www.prsindia.org/sites/default/files/styles/small/public/mp_images/P.P.%20Mohammed%20Faizal.jpg?itok=EFciE8HR P.P. Mohammed Faizal / mohammed.faizal@sansad.nic.in

Lok Sabha

14

https://www.prsindia.org/sites/default/files/styles/small/public/mp_images/pradhan%20baruah.jpg?itok=KFESFX4b Pradan Baruah / baruah.pradan@gmail.com

 pradanbaruah@sansad.nic.in

Lok Sabha

15

https://www.prsindia.org/sites/default/files/styles/small/public/mp_images/Pradeep%20Kumar%20Chaudhary.jpg?itok=rgv-ooLR Pradeep Kumar / pradeepksingh.india@gmail.com

 Pradeepkrsingh.mp@sansad.nic.in

Lok Sabha

16

https://www.prsindia.org/sites/default/files/styles/small/public/mp_images/Sandhya%20Ray.jpg?itok=fKcWpUDs Sandhya Ray / Sandhya.ray@sansad.nic.in

Lok Sabha

17

https://www.prsindia.org/sites/default/files/styles/small/public/mp_images/Suresh%20Pujari.jpg?itok=0HchElU7 Suresh Pujari / sureshkpujari@gmail.com

 Suresh.pujari@sansad.nic.in

 

Lok Sabha

18

https://www.prsindia.org/sites/default/files/styles/small/public/mp_images/Upendra%20Singh%20Rawat.jpg?itok=EuyEpGVk Upendra Singh Rawat / upendrasinghrawat@gmail.com

Lok Sabha

19

https://www.prsindia.org/sites/default/files/styles/small/public/mp_images/Veena%20Devi.jpg?itok=CFiRAroM Veena Devi / officialveenadevi@gmail.com

Lok Sabha

20

https://www.prsindia.org/sites/default/files/styles/small/public/mp_images/Venkatesh%20Netha%20Borlakunta.jpg?itok=zpUA_IYr Venkatesh Netha Borlakunta / bvnpvnsiddharth@gmail.com

Lok Sabha

21

https://www.prsindia.org/sites/default/files/styles/small/public/default_images/icon-user-default_0.png?itok=l2LiE0sB Abhay Bhardwaj

Rajya Sabha

22

https://www.prsindia.org/sites/default/files/styles/small/public/default_images/icon-user-default_0.png?itok=l2LiE0sB Bhupender Yadav / bhupender.yadav@sansad.nic.in

Rajya Sabha

23

https://www.prsindia.org/sites/default/files/styles/small/public/default_images/icon-user-default_0.png?itok=l2LiE0sB Deepender Singh  /  office@deepender.in

Rajya Sabha

24

https://www.prsindia.org/sites/default/files/styles/small/public/default_images/icon-user-default_0.png?itok=l2LiE0sB K.R. Suresh Reddy / sureshreddy.kr@sansad.nic.in

 

Rajya Sabha

25

Naresh Gujral Naresh Gujral / nareshgujral@sansad.nic.in

Rajya Sabha

26

https://www.prsindia.org/sites/default/files/styles/small/public/default_images/icon-user-default_0.png?itok=l2LiE0sB P. Wilson / p.wilsonmp@sansad.nic.in

Rajya Sabha

27

https://www.prsindia.org/sites/default/files/styles/small/public/default_images/icon-user-default_0.png?itok=l2LiE0sB Rajendra Gehlot / Rajendra.gehlot@sansad.nic.in

Rajya Sabha

28

https://www.prsindia.org/sites/default/files/styles/small/public/default_images/icon-user-default_0.png?itok=l2LiE0sB Shiv Pratap Shukla / spshukla.mp@sansad.nic.in

Rajya Sabha

29

Sukhendu Sekhar Roy Sukhendu Sekhar Roy / sukhendu.sekhar@sansad.nic.in

Rajya Sabha

30

https://www.prsindia.org/sites/default/files/styles/small/public/default_images/icon-user-default_0.png?itok=l2LiE0sB Vivek K. Tankha / vivektankha.mp@sansad.nic.in

Rajya Sabha

===================================================

 

 

 

 

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