Tuesday, 4 October 2016

How About Virtual Call Centers ?


In my yesterday's blog ( Slow and Steady wins the Race )- and in earlier blog ( If Mohamed cannot Go to Mountain / 26 July 2015 ) , I had suggested allowing 1.3 million schools of India to lease out their premises at night ( 6 pm to 6 am ) , for private parties to set up Call Centers ( BPOs )


Also enabling them with 100 mbps  Internet broadband connections ( of course , FREE )


Idea was to reduce investment in setting up of BPOs by " round-the-clock " utilization of , otherwise idle assets


That logic could be extended to many similar under-utilized public assets such as :


#   2,25,000  Gram Panchayat offices ( all getting internet connection )

#   1,45,000  Post Offices ( also getting internet connection under Payment Bank scheme )

#   Lakhs of Government offices ( Central / State / Municipal / PSUs etc )

#   Lakhs of branches of Public Sector Banks


But any attempt to share a public place by different entities ( especially by Private Sector entities ) , at different times of day and night , is bound to raise many issues , including that of security / maintenance  etc


Again , these " idle / under-utilized " capacities will be available ONLY during the nights , whereas  a Call Centre  needs to work around the clock !


But then , in today's totally interconnected World , why should it be necessary for housing 10 / 20 / 50 persons in ONE place , under ONE roof , for collaborating on execution of COMMON tasks ?


I am sure , in any given ONE square km of a small town , there are 50 unemployed - and quite possibly , GRADUATE - youngsters , who would be more than happy to " work from home "


They will be happy to set aside , in their homes , a 5 feet by 5 feet space , as a " Home Work Station "


Now , that subsidy of " Rs 1 lakh per seat " that the IT Ministry has promised , is quite sufficient to set up a :


VIRTUAL  CALL  CENTER ,

by connecting those 50 youngsters through a  , VPN ( VIRTUAL PRIVATE NETWORK )


And since these youngsters are working from their homes , they can be asked to work in 3 shifts of 8 hours each , providing " Round the Clock " service to customers !


If Uber-Ola are adding 5,000 " Ride Sharing Taxies " EVERY MONTH , by providing lease finance to the drivers or even buying the cars themselves and giving to these drivers , then what is holding back the IT Ministry to follow their suit and enable 5,000 youngsters to become " Self Employed " , each month ? or even 50,000 ?


Dear Shri Ravi Shankar Prasad-ji :


Why give a subsidy to a prospective " OWNER " of a Call Centre ?


Why not give it directly ( DBT / Direct Benefit Transfer ) to those youngsters ?


Of course , this subsidy transfer should take place , only AFTER , the Call Centre Owner , certifies that it has entered into a " Contractual Retainer-ship " with a particular youngster


I would request you to consider the following aspects of my suggestion :


*  No new building premises needed


*  All technologies for a VPN, are existing / well proven  / reasonably priced / easy to implement quickly


MSPs / ISPs and your own Ministry are pushing internet connections to every corner of India


*  Moving from " Ownership of Assets " to " Assets as Service " scenario ( ala Uber-Ola-Airbnb etc )


*  Moving from " Employment " to " Self Employment " with direct transfer of subsidy to beneficiary


*  Has the potential to raise India's share in global BPO business from current 36 % to 50 % in one year


*  Can earn billions of dollars in foreign exchange


*  It would become a LIVING PROOF that DIGITAL INDIA can help our un-employed graduates to earn a living


*  Google  /  Microsoft  / Facebook , would be happy to help since " Next Billion " is their topmost agenda


In an age where the " Fast and Furious " are out to overtake the " Slow and Steady " , the meek are unlikely to inherit the earth !


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05  Oct  2016

www.hemenparekh.in / blogs




  

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