Hi Friends,

Even as I launch this today ( my 80th Birthday ), I realize that there is yet so much to say and do.

There is just no time to look back, no time to wonder,"Will anyone read these pages?"

With regards,
Hemen Parekh
27 June 2013

Thursday, 3 March 2016

Citizens' Grievances ?




Following is a news report from DNA ( 03 March 2016 ) :

"  Citizens' grievances against the central government ministries have increased over three fold in 2015 as compared to the previous year

A total of over 8.81 lakh complaints have been received by the government , which attributed the surge to a number of citizen friendly measures

These grievances were received online through Centralized Public Grievance Redress and Monitoring System , against central government ministries

This was a written reply in Lok Sabha given by Shri Jitendra Singh , Minister of State for Personnel , Public Grievances and Pensions  "


I wonder if that reply provided following " Analysis " :

*  No of Complaints : Ministry wise / Public Service wise / Period wise / Pendency wise

*  Ave time / Max time / Min time , taken to redress the complaints


Leaving that aside , Shri Singh may want to consider the following :

*  In a population of 1.25 BILLION , not more than 200 million can access the govt web site through a computer ( no internet connection )

*  Even those who may find the concerned web site after a lot of online search as I did ( pgportal.gov.in ) , they will get stumped / overwhelmed by the GRIEVANCE SUBMIT FORM !

*  As against this , we have already 200 million persons having smart phones and that number will reach 651 million in 3 years ( all internet-connected )


In light of this , I request Shri Singh to consider implementing my suggested mobile app , described below in my blog [  29 Dec 2012 ]  :


-----------------------------------------------------------------------------------------


I SIN><U SIN



That could be the name of an android app

( I Seek It Now > < U Solve It Now )


To be developed by India’s Central Home Ministry for successful implementation of proposed,


“ Delivery  of  Services  Act “


The app will come pre-installed on those mobile phones which Government of India plans to distribute FREE , to some 400 million “ Poor People “ of India , before the 2014 National Election (and on those 220 million Aakash Tablets )


Issuer will enter the Mobile No and that person’s Aadhar Card No, in a computerized central database , before issuing the phone


Hence , no need to login to the App , whose screen will read :


 I wish to send my complaint to the following department :

·                  National Commission for Women

·                  Garbage Clearance

·                  Water Supply

·                  Electricity Supply

·                  Roads Repair

·                  Rationing ( Food Distribution )

·                  Police

·                  Bus Transport

·                  Railways

·                  Post

·                  Employment

·                  Education

·                  Irrigation

·                  Building Permits

·                  Revenue / Land Records

·                  Anti Corruption

·                  Other ……………………………………….etc

(List should not exceed 50)



Touching name of any department name will open a SMS message box where the user will type out his complaint ( in a language of his choice )


There will be option to speak-out and record voice message , for illiterate users


Touching SEND button will transmit the complaint and within minutes, user will receive SMS reply , giving,

·                  Name of Officer responsible

·                  Office Landline No

·                  Mobile No

·                  Email Id

·                  Complaint No

·                  Expected date of solving


Bingo !


Then publish online , a tabulation of departments , arranged in the descending order of the no of complaints received / cleared / pending


This frugal innovation will bring in Good Governance all over India


Request Nandan Nilekani / Sam Pitroda to help out , even though they may be busy implementing my earlier suggested app , 

VotesApp


I have no doubt that the political party which promises , “ I SIN >< U SIN “ ,  will get voted to power in 2014 (now change this to 2019 )



-----------------------------------------------------------------------------------------


hemenparekh.in / blogs


04  March  2016

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Make    Yourself    Heard

Dear Visitor :

It is time for YOU to speak up - and demand that YOU are heard

By emailing this suggestion - incorporating your OWN improvements - to the following Policy Makers

(  Just multiple copy all the following Email IDs into the Recipient column of your Outlook and Copy / paste this suggestion in the Message Box ) :


    narendramodi1234@gmail.com; 38ashokroad@gmail.com;ajaitley@del5.vsnl.net.in; jayant.sinha19@sansad.nic.in;piyush.goyal@gov.in;nitin.gadkari@nic.in; spprabhu1@rediffmail.com;bandaru@sansad.nic.in;smritizirani@nic.in;nsitharaman@nic.in; ravis@sansad.nic.in;sureshprabhu@irctc.co.in;prakash.j@sansad.nic.in;secy-ipp@nic.in; amitabh.kant@nic.in; shaktikanta.das@nic.in; rsecy@nic.in; adhia1981@gmail.com; ceo-niti@nic.in; atul-chaturvedi@nic.in; uma.bharati@sansad.nic.in; d.pradhan@sansad.nic.in; rprudy.office@gmail.com; rudypr@rediffmail.com; eam@mea.gov.in; mosvks@mea.gov.in; mvnaidu@sansad.nic.in; mnaqvi@sansad.nic.in; rao.inderjit@sansad.nic.in; mljoffice@gov.in; sadananda.gowda@sansad.nic.in; ministerminority@gov.in; najmah@sansad.nic.in; minister-ca@nic.in; ramvilas.paswan@sansad.nic.in; gandhim@sansad.nic.in; akumar-alpha@sansad.nic.in; jpnadda@sansad.nic.in; hm.moca@nic.in; geete@sansad.nic.in; simratbadal@yahoo.com; ns.tomar@nic.in; rmsingh@sansad.nic.in; tc.gehlot@sansad.nic.in; dr.harshvardhan@sansad.nic.in   


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