Following is a news report from DNA ( 03 March 2016 ) :
" Citizens'
grievances against the central government ministries have increased over three
fold in 2015 as compared to the previous year
A total of over 8.81 lakh complaints have been received
by the government , which attributed the surge to a number of citizen friendly
measures
These grievances were received online through Centralized
Public Grievance Redress and Monitoring System , against central government
ministries
This was a written reply in Lok Sabha given by Shri
Jitendra Singh , Minister of State for Personnel , Public Grievances and
Pensions "
I wonder if that reply provided following "
Analysis " :
* No of
Complaints : Ministry wise / Public Service wise / Period wise / Pendency wise
* Ave time / Max
time / Min time , taken to redress the complaints
Leaving that aside , Shri Singh may want to consider
the following :
* In a
population of 1.25 BILLION , not more than 200 million can access the govt web
site through a computer ( no internet connection )
* Even those who
may find the concerned web site after a lot of online search as I did (
pgportal.gov.in ) , they will get stumped / overwhelmed by the GRIEVANCE SUBMIT
FORM !
* As against
this , we have already 200 million persons having smart phones and that number will
reach 651 million in 3 years ( all internet-connected )
In light of this , I request Shri Singh to consider
implementing my suggested mobile app , described below in my blog [ 29 Dec 2012 ] :
-----------------------------------------------------------------------------------------
I SIN><U SIN
That could be the name of an android app
( I Seek It Now > < U Solve It Now )
To be developed by India’s Central Home
Ministry for successful implementation of proposed,
“ Delivery of Services
Act “
The app will come pre-installed on those
mobile phones which Government of India plans to distribute FREE , to some 400
million “ Poor People “ of India , before the 2014 National Election (and on
those 220 million Aakash Tablets )
Issuer will enter the Mobile No and that
person’s Aadhar Card No, in a computerized central database , before issuing
the phone
Hence , no need to login to the App , whose
screen will read :
I
wish to send my complaint to the following department :
·
National Commission for Women
·
Garbage Clearance
·
Water Supply
·
Electricity Supply
·
Roads Repair
·
Rationing ( Food Distribution )
·
Police
·
Bus Transport
·
Railways
·
Post
·
Employment
·
Education
·
Irrigation
·
Building Permits
·
Revenue / Land Records
·
Anti Corruption
·
Other ……………………………………….etc
(List should not exceed 50)
Touching name of any department name will
open a SMS message box where the user will type out his complaint ( in a
language of his choice )
There will be option to speak-out and
record voice message , for illiterate users
Touching SEND button will transmit the
complaint and within minutes, user will receive SMS reply , giving,
·
Name of Officer responsible
·
Office Landline No
·
Mobile No
·
Email Id
·
Complaint No
·
Expected date of solving
Bingo !
Then publish online , a tabulation of
departments , arranged in the descending order of the no of complaints received
/ cleared / pending
This frugal innovation will bring in Good
Governance all over India
Request Nandan Nilekani / Sam Pitroda to
help out , even though they may be busy implementing my earlier suggested app
,
“ VotesApp “
“ VotesApp “
I have no doubt that the political party
which promises , “ I SIN >< U SIN “ , will get voted to power in
2014 (now change this to 2019 )
-----------------------------------------------------------------------------------------
hemenparekh.in
/ blogs
04 March
2016
----------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------
Make
Yourself Heard
Dear Visitor :
It is time for YOU to speak up - and demand that YOU
are heard
By emailing this suggestion - incorporating your OWN
improvements - to the following Policy Makers
( Just multiple
copy all the following Email IDs into the Recipient column of your Outlook and
Copy / paste this suggestion in the Message Box ) :
narendramodi1234@gmail.com;
38ashokroad@gmail.com;ajaitley@del5.vsnl.net.in;
jayant.sinha19@sansad.nic.in;piyush.goyal@gov.in;nitin.gadkari@nic.in;
spprabhu1@rediffmail.com;bandaru@sansad.nic.in;smritizirani@nic.in;nsitharaman@nic.in;
ravis@sansad.nic.in;sureshprabhu@irctc.co.in;prakash.j@sansad.nic.in;secy-ipp@nic.in;
amitabh.kant@nic.in; shaktikanta.das@nic.in; rsecy@nic.in; adhia1981@gmail.com;
ceo-niti@nic.in; atul-chaturvedi@nic.in; uma.bharati@sansad.nic.in;
d.pradhan@sansad.nic.in; rprudy.office@gmail.com; rudypr@rediffmail.com;
eam@mea.gov.in; mosvks@mea.gov.in; mvnaidu@sansad.nic.in; mnaqvi@sansad.nic.in;
rao.inderjit@sansad.nic.in; mljoffice@gov.in; sadananda.gowda@sansad.nic.in;
ministerminority@gov.in; najmah@sansad.nic.in; minister-ca@nic.in;
ramvilas.paswan@sansad.nic.in; gandhim@sansad.nic.in;
akumar-alpha@sansad.nic.in; jpnadda@sansad.nic.in; hm.moca@nic.in;
geete@sansad.nic.in; simratbadal@yahoo.com; ns.tomar@nic.in;
rmsingh@sansad.nic.in; tc.gehlot@sansad.nic.in;
dr.harshvardhan@sansad.nic.in
No comments:
Post a Comment