Article
link:
New
CPGRAMS mobile app launched for enhanced citizen access during workshop on
grievance redressal
Extract from the article:
The recent launch of the CPGRAMS mobile app for
enhanced citizen access during a workshop on grievance redressal is a
significant development.
The app, set to be available on the Google
Play Store soon, aims to streamline grievance redressal processes.
Additionally, the event unveiled the Grievance Redressal Assessment and Index,
signaling a focused approach towards addressing public concerns effectively.
With the introduction of this new mobile app,
citizens can expect a more user-friendly and efficient platform to address
their grievances.
The emphasis on enhancing accessibility and
monitoring mechanisms demonstrates a proactive stance by the authorities
towards improving governance and public service delivery.
---
My
Take:
A.
CPGRAMS -
Centralized Public Grievance Redress and Monitoring System
"In my blog from May 2019, I highlighted the
advancements in the Centralized Public Grievance Redress and Monitoring System.
The recent launch
of the CPGRAMS mobile app resonates with the need for continuous improvement in
grievance redressal mechanisms. The evolution of CPGRAMS over the years
showcases a commitment to enhancing citizen engagement and satisfaction."
B.
Congratulations
Shri Rajnath Singhji
"Reflecting on
my blog post from July 2021, where I discussed
the Ministry of Defence's AI-based system for grievance redressal, it is
evident that technological advancements play a crucial role in addressing
public grievances efficiently.
The launch of the
AI-powered application aligns with the government's continuous efforts to
leverage technology for improved governance."
---
Call
to Action:
To the Ministry of Personnel, Public
Grievances & Pensions and relevant authorities,
I urge continued
innovation and collaboration to ensure the successful implementation and
promotion of the newly launched CPGRAMS mobile app.
Embracing feedback and
actively engaging with citizens can lead to further enhancements
in grievance redressal mechanisms. Let's work together towards building a more
responsive and citizen-centric governance framework.
With regards,
Hemen Parekh
www.HemenParekh.ai / 20
Nov 2024
No comments:
Post a Comment