No one knows for sure but there are strong indications that , much sooner than we would like to think , CHATBOTS may replace some humans , in SERVICE SECTORS where ROBOTS are unlikely to appear anytime soon
For example :
· Hotels / Hospitality
· BPO / Call Centres
· Customer Support
· Public Relations
· Advertising / Branding
· E Commerce
· Online Trading…etc
BUT CAN CHATBOTS CREATE JOBS ?
I think they can !
For example in the Service Sector of “ Online Recruitment / Job Portals “
Some 3.5 million students graduate from our Colleges , every year
But no more than ONE MILLION get “ interviewed “ by Recruiters , either Online or Offline !
Rest do not even get an interview call !
Simply because HUMAN recruitment managers / interviewers , in the large organized sector , just do NOT have time to interview 3.5 million jobseekers and evaluate their “ suitability “
And owners of 40 million MSME just do not have the INTERVIEWING SKILLS or INTERVIEW TOOLS , for evaluating hundreds of candidates , for just one or two vacancies
Nor can they call these graduates for personal / face – to – face , interview , for the following reasons :
· They don’t know where are the “ suitable “ candidates and how to contact them
· They do not have funds to reimburse these candidates for travel expenses
But there is a way out !
In the form of a INTERVIEW BOT ( to be hosted by National Career portal ? )
Since all of those graduating 3.5 million have smart phones , they can download the INTERVIEW BOT , appear for an INTERVIEW ( Skype / WhatsApp / Google Duo ) on their mobile and record ( audio / video ) their answers ( to questions being asked by the INTERVIEW BOT , based on the Educational Qualification / Experience / Job preference / City preference / Industry preference etc of the concerned candidate )
INTERVIEW BOT will record / assess the answers and evaluate the soft skills ( expression / communicating skills ) , and assign a “ Employability Score “ ( of course for the “ Job Preference “ selected by that candidate )
[ And the beauty is : with every “ answer “ ( from millions of candidates ) , INTERVIEW BOT will continuously become smarter and smarter ! ]
A Candidate may appear for being interviewed ( by the INTERVIEW BOT of course ) for more than one “ Job Preference “ ( or even a repeat interview for the same Job Preference )
Those MSME who have registered on National Career Portal and entered their VACANCIES , will get lists of the candidates found “ suitable “by the INTERVIEW BOT ( based on some cut-off score ), along with their INTERVIEW SCORES and contact details
Just imagine the satisfaction of 3.5 million graduates that ,
· Someone interviewed them / assessed them
Business Line ( 13 Feb 2017 ) carried a news report titled :
“ 5 Crore jobs by 2020 : Dattatreya “
It goes on to read :
“The Centre will ensure jobs for 5 crore ( 50 million ) unemployed people in the country by 2020, according to Bandaru Dattatreya, Union Minister for Labour and Employment.
Dear Shri Bandaruji :
INTERVIEW BOT is the only way to even think of interviewing 50 million candidates in next 3 years !
25 June 2017
www.hemenparekh.in / blogs