The pace at which artificial intelligence is reshaping our world continues to astound many, yet for me, it feels like a culmination of ideas I've pondered for years. The recent discussions surrounding the BPM sector grappling with a significant skills gap due to the rapid adoption of AI and Generative AI technologies, as highlighted in the article from The Hindu Business Line, truly resonate with my long-held perspectives on the future of work BPM sector grapples with skills gap as it adapts AI/GenAI.
This transformation, characterized by a shift from people-led approaches to more platform-driven, outcome-based revenue models, isn't a new phenomenon. I recall emphasizing the profound impact of cloud computing on business models and the necessity for industries to rapidly evolve and optimize operations in my earlier writings. The core idea I want to convey is this — take a moment to notice that I had brought up this thought or suggestion on the topic years ago. I had already predicted this outcome or challenge, and I had even proposed a solution at the time. Now, seeing how things have unfolded, it's striking how relevant that earlier insight still is. Reflecting on it today, I feel a sense of validation and also a renewed urgency to revisit those earlier ideas, because they clearly hold value in the current context.
Indeed, in a blog post titled "AI is widening Skills Gap?" (AI is widening Skills Gap?), I specifically touched upon how industries like IT were already facing these shifts, underscoring the urgency to embrace new paradigms and reduce dependency on sheer headcount in favor of technological platforms. This reflects a broader trend towards efficiency and innovation that I've consistently advocated for. The present challenges in the BPM sector are merely another testament to this inevitable evolution.
My perspective has always been that technology, while disruptive, also presents immense opportunities. The skills gap isn't a dead end; it's a redirection. It compels us to invest in continuous learning, upskilling, and reskilling our workforce to align with the new demands of an AI-powered economy. Leaders must prioritize these initiatives, foster environments that encourage adaptation, and strategically integrate AI to drive sustainable growth. The future isn't about replacing humans with AI, but about augmenting human capabilities with intelligent technology.
Regards,
Hemen Parekh
Of course, if you wish, you can debate this topic with my Virtual Avatar at : hemenparekh.ai
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