The MyBMC MARG (Management and Redressal of Grievances) app

The MyBMC MARG (Management and Redressal of Grievances) app is the official 

digital bridge between the citizens of Mumbai and the Brihanmumbai Municipal

Corporation (BMC). Designed to make urban governance transparent and

responsive, the app simplifies the process of identifying, reporting, and resolving

civic issues.

With a comprehensive list of 114 different grievance types, ranging from solid

waste management and drainage issues to road maintenance and license queries,

MyBMC MARG ensures that every concern finds its way to the right department

instantly.

Key Features for Citizens:

114 Complaint Categories: 

Select from a vast array of categories including Potholes, Water Supply, Pest

Control, Encroachment, and more.

Easy Photo Upload: 

Attach geo-tagged photos to your complaint to provide precise context and

location to the field team.

Real-Time Tracking: 

Stay updated with the status of your grievance from "Logged" to "Resolved" with

transparent timelines.

Direct Feedback: 

Once a complaint is closed, share your satisfaction levels to help improve

municipal services.

Key Features for BMC Employees:

Quick Assignment & Resolution: 

Field staff can view assigned grievances instantly, reducing response time.

Streamlined Workflow: 

A dedicated interface for employees to update progress, upload "After" photos,

and close tasks on the go.

Data-Driven Governance: 

Analytical dashboards help supervisors monitor ward-wise performance and

identify recurring civic bottlenecks.

Download MyBMC MARG today and play an active role in keeping Mumbai clean,

safe, and efficient.

 

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SCREEN-SHOTS :

Mr Agendra Kumar , CEO of ESRI India , deserves Congratulations for developing this very user-friendly mobile app ( info@esri.in ) -