Hi Friends,

Even as I launch this today ( my 80th Birthday ), I realize that there is yet so much to say and do. There is just no time to look back, no time to wonder,"Will anyone read these pages?"

With regards,
Hemen Parekh
27 June 2013

Now as I approach my 90th birthday ( 27 June 2023 ) , I invite you to visit my Digital Avatar ( www.hemenparekh.ai ) – and continue chatting with me , even when I am no more here physically

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Monday, 19 January 2026

When Systems Fail

When Systems Fail

I woke up to a headline that felt like déjà vu — a young software engineer trapped on the roof of his sinking SUV, calling for help through the fog, and a city scrambling afterward to show that something will be done. The details are searing: a water-filled excavation at an under-construction site in Sector 150, delayed rescue efforts, an FIR against the developers, the Noida Authority CEO removed from his post, and a special investigation team asked to submit a report in five days (Times of India; Hindustan Times).

As someone who has spent years thinking about the intersection of technology, policy and public safety, this kind of story forces me into two contradictory places at once: immediate grief and the quieter, stubborn question — how did our systems allow this to happen?

What went wrong — a systems view

This was not a single failure but a cascade:

  • Engineering and enforcement gaps: an unbarricaded excavation, inadequate reflectors or signage, a site that became a death trap in low visibility.
  • Emergency-readiness mismatch: rescue teams struggled in the fog and darkness; equipment, coordination or response time were insufficient.
  • Accountability lag: residents had reportedly flagged hazards earlier. The institutional follow-up was slow until outrage forced action.

Those items read like many columns I've written before. In 2021 I pressed on the scale of road deaths and the need for systemic fixes (Young and dying on roads). And in 2017–22 I argued repeatedly for embedding sensing and smarter systems into transport and urban infrastructure (see my pieces on the Internet of Vehicles and smart, safe cars — e.g., Internet of Vehicles (IoV) and related posts consolidated on my blog).

Those essays were not abstract. They were about preventing the hour-long tragedies that follow predictable lapses.

Technology can help — but only if policy and incentives follow

There is a temptation to point at technology as a silver bullet: sensors on roads, connected vehicles, geofenced construction warnings pushed to navigation apps, and better coordination tools for emergency services. All of these work — in pilots and in pockets. But technology without the right rules, accountability, and operational funding becomes another bandage.

Key interventions that matter:

  • Preventive engineering: mandatory barricades, reflective markers, temporary guardrails and properly lit diversions around excavation sites — enforced consistently.
  • Data-driven hazard maps: combine resident complaints, drainage and construction data, and accident history to flag high-risk stretches in real time.
  • Rescue readiness: clear standards and drills for first responders; ensuring timely availability of divers and boats in flood-prone or waterlogged urban sites.
  • Embedded safety in vehicles and infrastructure: over time, mandate basic IoV capabilities — visibility/ fog alerts, geo-fenced speed limits, and real-time hazard warnings from construction authorities.
  • Transparent accountability loops: when residents complain, the progress (or inaction) should be visible; when failures happen, investigations must be timely and procedural, not only political.

I have argued for many of these in earlier posts. The tech exists; the harder work is aligning incentives across builders, local authorities, civic agencies and residents.

The cultural and moral question

Beyond engineering and technology lies something deeper: how a rapidly urbanizing society treats the question of everyday safety. When residents repeatedly raise alarms and nothing changes, when an avoidable hazard claims a life, it exposes a cultural tolerance for deferred safety.

This is not just an administrative failure. It is a moral one. The measurable cost of inaction — lost lives, trauma, and eroded trust — is higher than the cost of doing it right.

Small actions that change outcomes

Not every solution requires massive budgets. Some of the most effective early wins are procedural and cheap:

  • Mandatory temporary barricades and reflectors for active excavation sites, enforced with daily spot checks.
  • A simple emergency-response checklist shared with local patrol teams and enforced during foggy or low-visibility nights.
  • A single point of contact and escalation for resident complaints with public tracking.
  • Local collaborations: resident associations, builders and municipal teams conducting joint safety audits each season.

If we institutionalize these as expectations rather than as reactions to outrage, we’ll reduce the chances of another headline like this.

My hope — and my ask

I hope the SIT report (ordered to be submitted in five days) does more than allocate blame. I hope it produces a practical roadmap: immediate fixes for that stretch, clear timelines, and a commitment to publish follow-up evidence.

For my part, I will keep pushing for actionable technology and stronger civic processes. We can design cities that are kinder to citizens at night, in fog, and in wet winters — but only if we insist that systems, not just individuals, be held to account.


Regards,
Hemen Parekh


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