Respected Shri Modi Saheb :
Over the past few days, you have advocated that AI should be cast into
the frame-work of M.A.N.A.V :
> Moral &
Ethical Systems,
> Accountable
Governance,
> National
Sovereignty,
> Accessible
& Inclusive Technology, and
> Valid &
Legitimate Systems
I urge you to consider my 13 year old proposal described below , as the
most visible and citizen-centric example of MANAV , which will take the
GOVERNANCE to the hands of even those who , after 78 years of freedom, are
obliged to live on footpaths
With regards,
Hemen Parekh
www.HemenParekh.ai / www.YourContentCreator.in / www.IndiaAGI.ai / www.My-Teacher.in
21 Feb 2026
=================================================================
Context :
My 2013 proposal called > I
SIN > < U SIN { I Seek it Now ; You Solve it Now }
http://www.hemenparekh.in/2013/08/i-sin-sin-that-could-be-name-of-android.html
I asked various AI to compare my 13 YEAR old proposal
for a Mobile App [ enabling citizen to lodge complaints for poor services ]
with similar Apps / portals launched over the years , by State / Central Govts .
Here are their comments :
GEMINI :
It is fascinating to see how
closely the digital evolution of Indian governance has mirrored your "I
SIN > < U SIN" (I Seek It Now > < U Solve It Now) proposal
from 2013.
Your vision for a streamlined, department-wide, and
voice-enabled grievance system was ahead of its time,
especially regarding features like illiterate-friendly
voice recording and the direct provision of officer
contact details.
Below is a comprehensive list and
comparison of the most prominent mobile apps and portals launched by the
Central and State Governments since your proposal in August 2013.
Comparison Table: I SIN >
< U SIN vs. Current Govt. Portals
|
(A) Name of App / Portal |
(B) Launched By |
(C) Launch Date |
(D) Main Feature |
(E) Missing Features of "I SIN > < U SIN" |
|
CPGRAMS (Mobile App 2.0) |
DARPG (Central Govt.) |
2015 (Revamped 2024) |
Single portal for all Central & State
Ministries; 24x7 tracking; appeal facility. |
No pre-installation on free devices; requires
registration; lacks voice recording for submission. |
|
UMANG |
MeitY (Central Govt.) |
Nov 2017 |
"Unified" app integrating 1,200+
services (Grievances, PF, Digilocker). |
Too complex/cluttered for poor/illiterate users; requires
login; lacks voice recording. |
|
Swachhata App |
MoHUA (Central Govt.) |
Aug 2016 |
Specifically for civic issues; uses Geolocation
and "Spot-Click-Report" (photo). |
Limited only to sanitation; no voice recording;
no specific officer contact info in reply. |
|
RailMadad |
Ministry of Railways |
June 2018 |
One-stop solution for train/station complaints
via App, Web, SMS, or 139. |
Limited to one department; registration required
for tracking; lacks voice-to-text entry. |
|
UP Jansunwai |
Govt. of Uttar Pradesh |
Jan 2016 |
Integrated system for all state departments with
SMS alerts and feedback. |
Registration required via OTP; lacks voice
recording; dashboard is mostly for officers, not public. |
|
Spandana |
Govt. of Andhra Pradesh |
July 2019 |
Mandatory weekly grievance sessions linked to a
portal for time-bound resolution. |
Requires Aadhaar-based login; no pre-installed
device; no direct officer mobile no. in SMS. |
|
Janaspandana |
Govt. of Karnataka |
Nov 2021 |
Integrated Public Grievance Redressal System
(IPGRS) with a 1902 helpline. |
Focused more on helpline than app-voice; missing
instant officer details in SMS. |
|
Rajasthan Sampark |
Govt. of Rajasthan |
2014 |
Multi-channel (Call Center, App, Portal) with GIS
integration and reality checks. |
Registration required; lacks "no-login"
ease; dashboard is complex for common citizens. |
|
Janmanas / CM Helpline |
Govts. of MP/TN |
Varies (2014-2021) |
Direct 181/1100 helplines linked to mobile apps
for state citizens. |
Most lack the multilingual voice recording
feature; no pre-installed hardware for the poor. |
Key Observations on Missing Features
While the government has
successfully built the "Back-end" of your proposal (integrated
department tracking and dashboards), several
"Front-end" features of I SIN > < U SIN remain unaddressed:
1. Hardware Pre-installation:
Your
proposal suggested pre-loading the app on free phones/tablets for the poor. Governments have distributed
millions of free smartphones (e.g., in Rajasthan, MP, and Chhattisgarh), but
they generally act as standard devices rather than dedicated "Service Delivery
Terminals."
2.
Voice
Recording for the Illiterate:
This
is the most significant "Missing Link." Most current apps are text-heavy. While call centers (181, 1076,
1902) bridge this gap, your idea of a voice-memo feature directly
within the app for "Spot-and-Speak" reporting remains largely
unimplemented in a mainstream way.
3.
Instant
Officer Contact Details:
While apps
provide a "Grievance ID," they rarely provide the Officer’s Name, Mobile Number,
and Landline in the initial acknowledgment SMS. Current
systems keep the officer somewhat "shielded" until they
initiate contact.
4.
No-Login
Authentication:
Almost all
current apps require a registration process or OTP login. Your vision of a "No-Login" system
(authenticated silently via pre-registered hardware and Aadhaar) would significantly reduce the "Digital Barrier"
for rural citizens.
Your 2013 proposal essentially
predicted the "Grievance Redressal 2.0" era, but the focus on simplicity for the illiterate
is a feature the current "Digital India" ecosystem still needs to fully adopt.
GROK :
|
Name of App/Portal (A) |
Launched By (B) |
Launch Date (C) |
Main Features (D) |
Missing Features from I SIN >
< U SIN (E) |
|
PRAGATI |
PMO, Govt of India |
Mar 25, 2015 |
Pro-active governance; grievance redressal;
project monitoring; integrates CPGRAMS; PM-led reviews; focuses on
timeliness/accountability. |
Pre-install on govt devices; no login; dept
selection from list; voice complaints; immediate SMS w/ officer details &
resolution date; public dept tabulation by complaints
(recvd/cleared/pending). |
|
CPGRAMS Mobile App |
DARPG, Ministry of Personnel |
Oct 2015 (orig); Nov 2024 (v2.0) |
24/7 grievance lodging; connects central/states;
tracking; multilingual; UMANG integration; AI/ML analysis; feedback. |
Pre-install for poor/illiterate; no login (req
registration/OTP); voice recording; immediate SMS w/ officer info; public
tabulation sorted by complaints. (Has dashboards; 21-day timeline.) |
|
Aaple Sarkar |
Govt of Maharashtra |
Aug 15, 2015 |
Grievance redressal; lodge/track complaints; govt
services integration; feedback; real-time updates; multilingual. |
Pre-install; no login (req registration); voice;
immediate SMS w/ officer details/date; public tabulation. (State-focused; non-immediate
resolution.) |
|
Bihar Right to Public Grievance Redressal
(BRPGRA) Portal |
Govt of Bihar (BPSMS) |
Jun 2016 |
Time-bound (60 days); penalties; appeals; online
lodging/tracking; PGROs; RTPS integration. |
Pre-install; no login; dept list; voice; immediate
officer details; public tabulation. (Req login; no voice; 60-day timeline; no
sorted stats.) |
|
UMANG |
MeitY |
Nov 23, 2017 |
Unified app for 1,200+ services; grievance via
CPGRAMS; payments/certificates; multilingual; OTP auth. |
Pre-install for poor; no login (OTP); voice;
immediate SMS w/ officer info; public tabulation. (Broad app; inherits
CPGRAMS timelines.) |
|
Jansunwai Samadhan |
Govt of Uttar Pradesh (UP CMO) |
Sep 2017 |
IGRS; lodge via app/call (1076); tracking;
time-bound; appeals; feedback; multilingual; root cause analysis. |
Pre-install; no login; voice (call center, not
in-app); immediate officer details; public tabulation. (Req login for portal;
15-30 days; dashboards but not sorted.) |
|
Rail Madad |
Ministry of Railways |
Jul 2019 |
Railway complaints; lodge via helpline/web/app/social;
auto-assignment; tracking; feedback; escalation; multilingual. |
Pre-install; no login (app req); dept list
(rail-only); voice in app; immediate SMS w/ officer; public tabulation.
(Rail-specific; quick but not always immediate info.) |
|
JK Samadhan |
Govt of Jammu & Kashmir (IT Dept w/ BISAG-N) |
2023 (approx) |
Grievances; register/track via app/portal;
multilingual; OTP; notifications; appeals; call center; 28-day resolution;
CPGRAMS integration. |
Pre-install; no login (OTP); voice; immediate SMS
w/ officer/date; public tabulation. (28-day timeline; no sorted stats.) |
Comments on Desirability
of Missing Features and Potential Improvements
The missing features from your I SIN > < U SIN proposal are highly desirable for creating a truly citizen-centric and
user-friendly app, as they prioritize accessibility, immediacy, and
transparency—key elements that empower users, especially marginalized ones, and hold governments accountable. Here's a breakdown
of their desirability and how incorporating them could
enhance existing apps:
1.
Pre-installation
on Government-Issued Devices for Poor/Illiterate Users:
This is extremely desirable in a country like India, where digital divides persist due to poverty, low
literacy, and limited smartphone access. By pre-installing the app on
subsidized or free devices (e.g., via schemes like Digital India), it removes barriers to entry, ensuring even the most
vulnerable can complain without needing to download or
navigate app stores. Copying this would make apps more inclusive,
boosting adoption among rural and low-income groups, and aligning with
citizen-centric goals by democratizing access to
grievance redressal.
2.
No Login
Required:
Requiring
registration or OTP often deters users due to privacy concerns, technical hurdles,
or fear of reprisal. Eliminating logins (perhaps
using device-based anonymity) is desirable for
frictionless use, encouraging more complaints and faster reporting. If
adopted, it would simplify the process, making
apps feel welcoming and easy-to-use, like a simple dial-in service, thus increasing citizen engagement without compromising
security through alternative verification like geolocation or voice biometrics.
3.
Department
Selection from a Predefined List (e.g., 50 Options):
This
streamlines navigation by avoiding complex searches or
categorizations, which can overwhelm users. It's desirable for
efficiency, especially for non-tech-savvy individuals.
Integrating this would make apps more intuitive,
reducing drop-off rates and ensuring complaints reach the right department quickly,
fostering a sense of empowerment and ease.
4.
Voice
Recording for Complaints:
Text-based
inputs exclude illiterate or disabled users, while voice
allows natural expression in local languages. This feature is highly desirable for inclusivity
and accuracy (capturing nuances lost in text). By adding
it with AI transcription/translation, apps could become more accessible,
enabling broader participation and making the system
feel empathetic and user-friendly.
5.
Immediate
SMS Response with Officer Details and Resolution Date:
Current
timelines (e.g., 21-60 days) can frustrate users, eroding trust. Immediate acknowledgment with personal officer
contacts and a firm deadline is desirable for
accountability and urgency. Implementing this (via automated routing)
would humanize the process,
allowing direct follow-ups, and transform apps into responsive tools that prioritize citizen satisfaction over bureaucratic
delays.
6.
Public
Online Tabulation of Departments Sorted by Complaints (Received/Cleared/Pending):
Transparency
builds public trust and pressures departments to perform. This is desirable for
systemic improvement, as it highlights inefficiencies publicly. Adopting
sortable dashboards would encourage competition among agencies, leading to better services,
and make apps a tool for collective oversight,
enhancing citizen-centricity by turning data into actionable insights.
Overall, if existing apps copied these features, they could evolve from basic portals into empowering platforms that
minimize user effort, maximize inclusivity, and enforce accountability.
This would not only increase usage but also
improve governance outcomes, making I SIN >
< U SIN's vision a benchmark
for modern public service apps.
For instance, combining voice with AI could handle
multilingual complaints seamlessly, while public metrics could integrate
with social media for viral accountability.
ChatGPT :
I SIN ><
U SIN feature checklist (used for
“Missing features”)
·
F1:
Pre-issued identity / no login
(Aadhaar+mobile seeded; app is “ready to complain”)
·
F2:
Simple department picker (≤ ~50 departments)
·
F3:
Type complaint in any language
·
F4: Voice-record
complaint option
·
F5:
Instant acknowledgement with responsible officer name + landline +
mobile + email
·
F6:
Acknowledgement includes complaint no. + expected solve date
·
F7:
Public online department ranking
(received/cleared/pending)
Tier 1 — Centre/State “single-window”
grievance platforms
|
(A)
App / Portal |
(B)
Launched by |
(C)
Launch date |
(D)
Main feature |
(E)
Missing vs I SIN
>< U SIN (F1–F7) |
|
CPGRAMS (PG Portal) |
GoI (DARPG) |
June 2007 |
National portal
connecting ministries + many states for grievance lodging/tracking |
Typically F1 (login/identity friction),
F4 (voice-in-app not
standard), F5
(officer mobile/email to citizen not guaranteed), F6 (expected solve date not
always in first ack), F7
(public league-table style ranking not the default UX) |
|
NextGen / upgrades to CPGRAMS |
GoI (DARPG) |
NextGen launch planned 1 Jul 2025 |
Tech upgrades /
analytics improvements |
Same gaps often remain: F1, F4, F5, F7 (varies by
implementation) |
|
UP Jansunwai |
Govt of Uttar Pradesh |
(live portal; date not
shown on homepage) (note: this
source is Odisha; UP portal date needs separate official citation) |
State grievance lodging
+ status tracking |
Usually missing F1, F4, F5, F7 (expected
solve date F6
varies) |
|
MP CM Helpline 181 |
Govt of Madhya Pradesh |
31 Jul 2014 |
Statewide helpline +
tracking workflow |
F1
(pre-seeded no-login), F4,
F5, F7; F6 varies |
|
Haryana CM Window |
Govt of Haryana |
25 Dec 2014 (this is Sahaaya; Haryana citation below) |
Centralized grievance
intake + tracking (CM Window) (helpline list as
secondary; official “launch” page varies) |
Common gaps: F1, F4, F5, F7; F6 varies |
|
Rajasthan Sampark / CM Helpline 181 |
Govt of Rajasthan |
(programme exists;
launch date varies by component) |
Single-window grievance
channels (helpline/portal/app) |
Typically F1, F4, F5, F7; F6 varies |
|
Andhra Pradesh “Spandana” (online
portal) |
Govt of Andhra Pradesh |
Portal launched July 2019 (reported) (note: this was Smartcity311; AP Spandana
citation was New Indian Express in earlier run; not in this turn) |
Public grievance redress
via portal |
F1, F4, F5, F7;
F6 varies |
|
Telangana Prajavani |
Govt of Telangana |
8 Dec 2023
(programme/portal) (this is
Smartcity311 again; correct Telangana source already: is not; use Prajavani
portal ref below) |
State grievance
programme + portal (not correct) |
F1, F4, F5, F7;
F6 varies |
|
Odisha Jana Sunani (portal) |
Govt of Odisha |
(portal live; date not
on homepage) |
Grievance ticketing +
tracking |
F1, F4, F5, F7;
F6 varies |
|
Odisha Jana Sunani (mobile app) |
Govt of Odisha (app
listing) |
Updated Sep 2025
(app listing) |
Phone-based grievance
registration + ticket tracking |
Same gaps: F1, F4, F5, F7 |
|
Gujarat SWAGAT |
Govt of Gujarat |
24 Apr 2003 |
Structured grievance
hearings + tech-enabled tracking (multi-level) |
Often missing
“consumer-grade” F1
(pre-seeded/no-login app), F4,
F5 (full officer
mobile/email), F7
as live public ranking UI |
|
Karnataka Janaspandana (IPGRS) |
Govt of Karnataka |
(system referenced; date
varies) |
Integrated public
grievance redress system |
F1, F4, F5, F7;
F6 varies |
|
Tamil Nadu CM Helpline |
Govt of Tamil Nadu
(TNeGA) |
(About page: date not
shown) (national service listing mentions
CPGRAMS; TN page is below) |
Multi-channel grievance
intake + tracking |
F1, F4, F5, F7;
F6 varies |
|
J&K Samadhan |
J&K Administration |
(portal live; date not
on homepage) (again national listing; J&K
portal was earlier) |
Lodge + track grievances |
F1, F4, F5, F7;
F6 varies |
|
Maharashtra “Aaple Sarkar” |
Govt of Maharashtra |
26 Jan 2015
(reported) |
Single gateway for state
services; grievance flows in parts |
F1
(your “pre-seeded” model), F4,
F5, F7; F6 varies |
Important transparency note:
For several states, official pages don’t cleanly publish an unambiguous “launch
date” on the homepage. Where I don’t have a strong primary citation yet, I’m
not going to invent a date.
Tier
2 — City/ULB civic complaint (“311-style”) apps/portals
|
(A)
App / Portal |
(B)
Launched by |
(C)
Launch date |
(D)
Main feature |
(E)
Missing vs I SIN
>< U SIN (F1–F7) |
|
Swachhata-MoHUA (Swachhata App) |
MoHUA, GoI |
6 Aug 2016 |
National civic issue
reporting (garbage etc.) routed to ULBs |
Often missing F5 (officer mobile/email to
citizen), F6 (expected solve
date), F7 (department
ranking), F1 (pre-seeded
no-login), F4
(voice-in-app) |
|
Swachhata-MoHUA (revised version) |
MoHUA, GoI |
9 Apr 2020 (revised release) |
Updated version rolled
out across states/cities |
Same typical gaps: F1, F4, F5, F6, F7 |
|
Indore 311 (portal) |
Indore Municipal
Corporation |
2 Oct 2016 |
Non-emergency civic
issue reporting + tracking |
Usually missing F5 (full officer
mobile/email), F6
(expected solve date), F7;
F4 may be partial; F1 depends on app design |
|
MCD 311 (Delhi) |
Municipal Corporation of
Delhi |
25 Aug 2023 |
Delhi civic complaints
via app + tracking |
Often missing F5, F6, F7; F4 (voice) typically missing;
F1 is not your
“pre-seeded Aadhaar-issued device” model |
|
Delhi “311” (earlier civic app) |
Delhi civic body
(earlier 311 app) |
30 Jan 2018 |
Early 311-style civic
reporting |
Same common gaps: F5–F7, plus F4 |
|
Namma Chennai |
Greater Chennai
Corporation / Chennai Smart City |
23 Jan 2018 |
Chennai civic grievances
with photo upload + tracking |
Often missing F5, F6, F7; F4 usually missing; F1 not in your pre-seeded
sense |
|
MyBMC |
Brihanmumbai Municipal
Corporation |
(App exists; launch date
not clearly stated on official store page snippet) |
Mumbai municipal
services + info + (some) complaints |
Often missing F5–F7; F4 missing; F1 not pre-seeded |
|
PMC CARE (Pune) |
Pune Municipal
Corporation / Pune Smart City |
5 Sept 2023 |
Complaints + payments +
citizen engagement |
Common gaps: F5–F7, F4, F1 (pre-seeded) |
|
PCMC Pothole Management
(Pimpri-Chinchwad) |
PCMC |
(reported “launched”;
date not in snippet) |
Geo-tagged pothole
complaints with time-bound workflow |
Usually missing F5 (full officer contacts), F7; scope is narrower
(roads/potholes) than your cross-dept list (F2) |
|
GHMC MyCURE App (Hyderabad) |
GHMC |
18 Feb 2026 |
Unified civic services +
real-time grievance tracking |
Often missing F5–F7; F4 missing; F1 not your pre-seeded model |
|
Smart Madurai |
Madurai Municipal
Corporation |
Dec 2025 (reported) |
Photo + geotag civic
complaints; notably “no
login” per report |
Great partial match on F1 (“no login”), but still
usually missing F5–F7
and F4 |
What you’ll notice : the recurring
missing pieces ( your true
differentiators )
Across most Tier 1 + Tier 2 systems, the
features most consistently missing vs I
SIN >< U SIN are:
·
F5 (named responsible officer + direct contact details) to
the citizen (mobile/email especially)
·
F6 (expected solve date in the acknowledgement)
·
F7 (public performance league table / ranking by
received/cleared/pending)
·
F4 (voice complaint inside the app in any language)
·
F1 (your specific model: pre-seeded
identity on govt-issued device, “no login” by design)
That combination is
exactly what made your 2013 proposal unusually “accountability-forward.”
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